Customer Service Representative

2 weeks ago

Bradford, United Kingdom Reed Full time
  • Salary: £23,030 per annum + Excellent Benefits
  • Location: Bradford, West Yorkshire (Hybrid working system)
  • Job Type: Full-time
  • Start date: July 

We are looking for a dedicated Customer Service Representative to join one of our prestigious clients in Bradford. This role offers a hybrid working system, with a competitive salary and a comprehensive benefits package. If you have a passion for delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you.

Day to Day of the role:

  • Handle inbound calls from the public, motor dealerships, repairers, and technicians
  • Process all claims proactively, efficiently, and in accordance with company policy
  • Keep consumers informed of the status of their contacts, ensuring clear communication and accurate recording of customer journeys
  • Respond to enquiries received through various channels, adhering to company policy and product terms and conditions
  • Escalate issues beyond the scope of the job description to the relevant manager immediately
  • Maintain a consistent focus on consumer experience and outcomes
  • Deal with queries from within the business and the wider group, providing a high level of service
  • Capture contact data accurately for future insight and seamless customer journeys
  • Display role model behaviours within the workplace and during work-related activities
  • Adhere to all regulatory and business processes, such as FCA regulations and GDPR requirements
  • Keep all assigned property in good working order and report any faults promptly
  • Engage in department activities to drive future improvements

Required Skills & Qualifications:

  • Previous customer service experience is preferable but not essential
  • Good verbal and written communication skills
  • Ability to fit within our company values of excellence, integrity, innovation, responsibility, inclusion, and teamwork
  • Openness to a culture of celebration and change, with the ability to adapt
  • No set qualifications required

Benefits:

  • 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
  • Discounts on products and gym membership discounts through Gym Flex
  • Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
  • Cycle to work scheme and a £625 bonus for referring a friend
  • Weekend reward scheme and a company party in September with free food and drink
  • Bank holidays closed and hybrid working after 12 weeks with performance based KPIs
  • Excellent pension match benefits and private healthcare with Bupa
  • Discounts at local retail outlets and opportunities to win tickets to events
  • Free parking onsite

  • Customer Services Representative

    4 weeks ago

    Bradford, United Kingdom Brenntag Full time

    **CUSTOMER SERVICES REPRESENTATIVE**: Our team in **Bradford** currently has an opening for a **Customer Services Representative** **About the role**: We are determined to deliver the very best levels of service, significantly differentiating ourselves from our competitors, improving OTIF, and building stronger relationships through robust sales desk...

  • Customer Service Representative

    4 weeks ago

    Bradford, United Kingdom Mase Consulting Ltd Full time

    **Customer Service Representative** **Do you have experience working as part of a customer care/customer service team?** **Looking to join a growing, forward-thinking, international company with the advantages of still being family-owned?** If so, this global business is looking for an outstanding Customer Service Representative to join their team and...

  • Customer Service Representative

    1 month ago

    Bradford, United Kingdom Kent Recruitment Bureau Full time

    Bradford | Work from home | £500-£1000 Permanent | Full-time / Part-time | JBOR45 **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...

  • Customer Service Representative

    1 month ago

    Bradford, United Kingdom Kent Recruitment Bureau Full time

    Bradford | Work from home | £500-£1000 Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an...

  • Customer Service Representative

    2 weeks ago

    Bradford, United Kingdom Magma Organic Full time

    Customer Service Representative **This role is office based and remote work is not an option.** **Responsibilities**: - Identify and assess customers' needs to achieve satisfaction. - Provide accurate, valid, and complete information to customers by using the appropriate methods/tools. - Handle customer complaints, provide appropriate solutions and...

  • Customer Service Representative

    3 weeks ago

    Bradford, United Kingdom AllCall Group Full time

    **Job Role**: Customer Service Representative. **Contract Type**: Full time, permanent. **Location**: Bradford, Little Germany **Days/Hours**: Full time, 40 hours per week, Monday-Friday, 09:00 -...

  • Customer Service Representative

    3 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Direct Mortgages Team based in our busy Bradford contact centre. **Flexibility **- We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your...

  • Customer Service Representative

    2 weeks ago

    Bradford, Bradford, United Kingdom Car Care Plan Full time

    **X 4 Permanent, Full TimeX 1 Permanent, Part Time (16 hours per week)**At Car Care Plan, we're looking to recruit Customer Service Representatives to join our Consumer Claims Team in Thornbury Bradford. As Customer Service Representative, you will be responsible for dealing with customers claims and general enquires receivedfrom customers, dealerships, and...

  • Customer Service Representative

    2 weeks ago

    Bradford, United Kingdom Headway Recruitment Full time

    Inputting orders on to the internal system - Resolving customer queries and managing complaints - Raising customer complaints and processing credit payments **Customer Service Representative** As an integral part of the Customer Service Department your primary objective is to ensure the efficient processing of customer orders and enquiries, manage customer...

  • Customer Service Representative

    6 days ago

    Bradford, United Kingdom Elite Personnel Services Limited Full time

    **Are you an experienced Customer Service Representative seeking a fantastic new permanent part time job? Would you like the option to work hybrid? Is Bradford, West Yorkshire convenient for you? Would like to join one of the best employers in the area offering a great team working environment and extremely generous benefits package? If so, this could be the...

  • Customer Service Representative

    3 weeks ago

    Bradford, United Kingdom Sky Recruitment Solutions Full time

    Sky Recruitment Solutions have a fantastic new job opportunity for a Customer Service Representative to start immediately at manufacturing facility based in Bradford, BD4 area. **The role requires the following responsibilities & duties**: - To deal with customer requests and enquiries promptly, efficiently, and professionally to provide excellent levels...

  • Customer Service Representative

    4 weeks ago

    Bradford, United Kingdom Sky Recruitment Solutions Full time

    Sky Recruitment Solutions have a fantastic new job opportunity for a Customer Service Representative to start immediately at manufacturing facility based in Bradford, BD4 area. **The role requires the following responsibilities & duties**: - To deal with customer requests and enquiries promptly, efficiently, and professionally to provide excellent levels...

  • Customer Service Representative

    2 weeks ago

    Bradford, Bradford, United Kingdom Elite Personnel Services Limited Full time

    Are you an experienced Customer Service Representative seeking a fantastic new permanent part time job? Would you like the option to work hybrid? Is Bradford, West Yorkshire convenient for you? Would like to join one of the best employers in the area offering a great team working environment and extremely generous benefits package? If so, this could be the...

  • Customer Service Representative

    4 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    A career in customer services with us can take you anywhere, and we’re committed to helping your career happen. So, with all this, and some great benefits to boot, why not read on? **About the role** As a Customer Service Representative, you’ll find a positive and inclusive environment and you can be proud of the contribution you make. That’s because...

  • Customer Service Representative

    2 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    A career in customer services with us can take you anywhere, and we’re committed to helping your career happen. So, with all this, and some great benefits to boot, why not read on? **About the role** As a Customer Service Representative, you’ll find a positive and inclusive environment and you can be proud of the contribution you make. That’s because...

  • Customer Service Representative

    3 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    A career in customer services with us can take you anywhere, and were committed to helping your career happen. So, with all this, and some great benefits to boot, why not read on? **About the role** As a Customer Service Representative, youll find a positive and inclusive environment and you can be proud of the contribution you make. Thats because youll be...

  • Collections Customer Service Advisor

    1 week ago

    Bradford, United Kingdom Loop Customer Management Full time

    **Collections Customer Service Advisor** Are you interested in joining us here at Loop as a Customer Service Advisor? in our Collections Department - You can earn up to £27,924 with our progression plan with a starting salary of £22,962, along with some excellent benefits! We are based on the border of Leeds and Bradford, in Thornbury near to Pudsey...

  • Mortgage Customer Service Representative

    4 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Direct Mortgages Team based in our busy Bradford contact centre! **About the Role** As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to deliver 'Real help with Real...

  • Mortgage Customer Service Representative

    2 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Mortgage Advice Team based in our busy Bradford contact centre! **About the Role** As a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide “Real help with Real...

  • Mortgage Customer Service Representative

    2 weeks ago

    Bradford, United Kingdom Yorkshire Building Society Full time

    An exciting opportunity has arisen to join the Mortgage Advice Team based in our busy Bradford contact centre!About the RoleAs a Mortgage Customer Service Representative, you’ll be the first point of contact in our telephony team taking inbound calls from our new and existing mortgage customers. Our purpose is to provide “Real help with Real lives,”...