2nd Line Support Engineer

3 weeks ago

Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

The Job: We’re delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team.Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service to their customers. You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows.Responsibilities will include:Provide one touch close troubleshooting on initial ticket loggingCall handling and troubleshooting via telephone and remote support softwareLogging of changes and troubleshooting steps taken using CRM systemAccurate time logging and updating ticketsAdhering to standard operating processesUpdating documentation in line with best practice and SOPsProviding a high level of customer service to all clientsLiaising with 3rd party software vendorsDetermine root causes and implement short/ long term fixes where appropriateWork toward achieving team and company KPIsThe Person: For this role, our client is seeking someone with experience of working for a MSP with 2 years IT experience and great people skills...

  • 2nd Line Support Engineer

    3 weeks ago

    Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

    Job DescriptionThe Job: Were delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team.Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent...

  • 2nd Line Support Engineer

    3 weeks ago

    Bristol, United Kingdom Alexander Mae (Bristol) Full time

    The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Engineer to join their growing IT team.Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent customer service...

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  • 2nd Line Engineer

    4 weeks ago

    Bristol, United Kingdom Peaple Talent Full time

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    4 weeks ago

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    4 weeks ago

    bristol, United Kingdom Peaple Talent Full time

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