IT Service Delivery Manager

4 weeks ago


London, United Kingdom C4S Search Ltd Full time

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/ Hybrid | Permanent THE BUSINESS:Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments are always performing at their best.They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experienceTHE SERVICE DELIVERY MANAGER OPPORTUNITY:This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive improvement of IT operations.You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations.RESPONSIBILITIES:Act as primary escalation point for persistent issues and major incident coordinationMonitor and report on SLA and KPI p...



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