Bar Supervisor Slieve Donard Hotel

Nestling at the foot of the Mountains of Mourne the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europes finest resort Spas and is perfect for a short break residential conference or grand event. Be part of a team providing guest experiences like none otherAt the core of everything we do are our REACH People Values:Respect We treat every guest and colleague with kindness and dignity.Excellence We go the extra mile in pursuit of outstanding service.Accountability We take ownership of our actions and follow through on our promises.Cooperation We work together as one team to deliver the best experience.Honesty We act with integrity and transparency at all times.How We Do ItWe believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.Position Statement: As Bar Supervisor you will be responsible for:The effective supervision of the Bar team ensuring the efficient operation of the shift and the delivery of exceptional service and guest experience.Greeting and seating guests with a warm and professional welcome on arrival and throughout their stay.Planning organising and prioritising to ensure that our guests expectations are exceeded.Developing and maintaining good relationships both with internal and external stakeholders to ensure the delivery of a seamless experience for our guests.Overseeing the Bars team and ensuring the bar and tables are cleared and set for service quickly and efficiently.Training and developing of the Bar floor team as required.Dealing with guest complaints as and when required.Ensuring quality standards and procedures are fully understood and implemented and daily checking procedures are fully applied.Ensuring the bar is covered and working seamlessly within the Hotel.Assisting with large conference and banqueting functions including weddings.Ensuring the Bars areas fixtures and equipment are properly maintained and presented to the required standards.Ensuring a safe environment is maintained in compliance with health safety fire hygiene and security legislation and company policies and procedures.What you will need (Essential Criteria):Previous bar experience at team leader level.Guest focused approach with a passion to deliver excellent guest serviceAbility to work under pressure within a team.Excellent verbal communication skills.Previous experience of running a shiftHigh standards of attention to detail.Desirable Criteria Previous Hotel experiencePrevious conference and banqueting experienceThe PerksFull and bespoke training provided within your new roleEnrolment in pension from Day 1 for all eligible team membersMeal on each shift in a dedicated team member areaAccess to everyday discounts from high street retailersCar ParkingDiscounted hotel room rates for you and your family across the portfolio (T&Cs apply)Refer a Friend Scheme just by putting a good word in for a friend you could earn some extra cashIncentive schemesEmployee Assistance ProgrammeTeam Celebration AwardsAccess to participating in healthcare plans and insurance plans just in caseLife AssuranceRight to WorkIn line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.About usMarine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .Required Experience:Manager Key Skills Commissioning,Bricklayer,Bar Management,Cafe,Customer Support Employment Type : Full-Time Experience: years Vacancy: 1