ER Manager

1 week ago

City of London, United Kingdom Oakleaf Partnership Full time

I am proud to be partnering with Burberry who are seeking an ER Manager to provide advise and support as a first line.HR Advisory Service ManagerLeeds (Hybrid - 3 days per week in the office)Salary: CompetitiveAre you an experienced HR leader with a passion for delivering high-quality advice and driving continuous improvement? We're partnering with Burberry to recruit an HR Advisory Service Manager, responsible for leading a team of advisors and ensuring line managers across the organisation receive timely, consistent, and expert HR support.This is a fantastic opportunity to step into a pivotal role where you'll oversee day-to-day operations, manage team performance, and play a key part in developing manager capability and confidence in people management.The Role- Lead, coach, and develop a team of HR Advisors to deliver responsive advice and case management support.- Oversee case triage, workload allocation, and service performance, ensuring compliance with SLAs and quality standards.- Provide expert input on complex or escalated people matters, ensuring risks are well managed and advice is consistent.- Collaborate with HR Business Partners, Centres of Expertise, and Legal teams on more complex cases.- Identify patterns in queries to inform service improvements, policy development, and manager toolkits.- Champion self-service HR tools and resources, driving greater manager ownership and accountability.- Monitor key metrics such as case resolution times and customer satisfaction, using insights to shape strategy.- Partner with Learning & Development to build manager capability in core areas including performance, absence, and employee relations.- Ensure policies are applied consistently while promoting inclusive, values-led practices.- Lead the evolution of the advisory service model, exploring opportunities for efficiency, automation, and scalability.About You- Proven experience in an HR management or partnering role, ideally within a shared services, advisory, or CoE model.- Strong knowledge of UK employment law and practical HR policy application.- A track record of leading, coaching, and motivating high-performing HR teams.- Experienced in managing complex ER casework and supporting line managers through sensitive issues.- Strong analytical and problem-solving skills, with the ability to use data to drive improvements.- Confident communicator with excellent stakeholder engagement and influencing skills.- Experience working with HR systems (case management/self-service platforms).- Committed to continuous improvement, wellbeing, and inclusive practices.This role offers the opportunity to shape a growing advisory function while developing your leadership career within a high-profile, global organisation.

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