Manager, Chapter Engagement

Manager, Chapter Engagement Climate Governance Initiative, Chapter Zero Alliance About us The Initiative was established in 2019 by the World Economic Forum to disseminate the 8 Principles for Effective Climate Governance. Its mission is to help board directors consider the quality of climate governance at the organisations they oversee, and to drive the climate agenda in the boardroom. The Climate Governance Initiative continues to work in collaboration with the World Economic Forum and with a growing number of partners. The Climate Governance Initiative supports a global network of company board members - Chairs, Non-Executive Directors, and Independent Directors. This network is built on a global framework of Chapters (34 at present), which are self-organising and autonomous. Chapters are led by passionate individuals – often company directors themselves – and often have an executive team and a senior board of its own. There is a diversity of structure across the Network: some Chapters are independent NGOs, some are hosted by the Institute of Directors in their country, and others are hosted by universities. The Initiative also reaches NEDs who might be outside the Chapter structure, through events and providing freely available content. All the Chapters, their leaders and promoters, and the NEDs who attend our events, are part of the CGI Community. The Climate Governance Initiative is part of the independent charity, Chapter Zero Alliance, a UK-based charity in Cambridge. Job Title Manager, Chapter Engagement Department Communications and Engagement Reporting to Senior Engagement Manager Contract Type Permanent contract Working Pattern Full time hybrid role; 2-3 days in CGI’s Cambridge (UK) office, and 2-3 days at home. Salary £38,000 per annum Hours of Work 37.5 hours per week (Monday to Friday) Annual Leave Annual paid leave of 27 days plus public holidays Pension Eligibility Workplace pension scheme offered by NEST Benefits C: Contractual NC: Non-Contractual 27 days annual leave, plus bank holidays (C) Christmas shutdown (NC) Group Life Assurance (C) Employee Assistance Programme (NC) Health cash plan (including coverage for medical expenses, dental care, optical services, and more (NC) Position overview As Engagement Manager, you will support a segment of the Chapter portfolio in a dedicated geographic region (e.g., Latin American Chapters) or based on Chapter maturity level. You will develop strong relationships with the Chapter leadership teams, and will acquire a sophisticated understanding of the strengths, weaknesses, opportunities and challenges for each Chapter. You will support Chapters to grow and to mature as thriving, sustainable organisations, and to become authorities in climate governance in their respective countries and regions. You will work with the Senior Engagement Manager to encourage and enable exchange of knowledge and collaboration across our growing network. The organisation is at an exciting time of growth and change as we move to implement our 2025-2030 strategy. We are therefore looking for a candidate interested in growing with the organisation. Responsibilities Support existing Chapter Impact Act as the main point of contact (within a portfolio) for Climate Governance Initiative Chapter leads, assisting them with queries and signposting further information, and build trusted relationships with respective Chapter Leadership teams. Support the development of each Chapter within a portfolio and encourage knowledge exchange and building across the whole Chapter network, working with the wider Engagement Team. Support the Senior Engagement Manager in gathering data on Chapter development and priorities, through regular meetings with each Chapter, ensuring Chapter representatives understand the support offered by the Executive Team. Support in the communication and monitoring of feedback from Chapter Leads, including through surveys and informal conversations. Work with Chapters to ensure they provide timely information and reporting to CGI. Work with the Content and Knowledge Exchange Team as needed to ensure Chapters are supported to effectively translate and localise content. Work with CGI’s communications team to ensure effective dissemination of CGI’s collateral by the Chapters, and to highlight Chapter events and successes to the wider CGI community. Support Chapter Network Development Provide administrative and logistical support for the Chapter self-assessment project, including scheduling meetings, collecting data, and managing the CRM entries. Support Senior Engagement Manager, working with your portfolio of Chapters, to implement a scalable self-assessment mechanism covering core competencies of Chapters and a framework to identify key performance metrics to measure the impact of each Chapter’s efforts. Work with the Senior Engagement Manager and Events Coordinator to plan and manage regular meetings bringing together all Chapters to share key updates and facilitate peer-learning and exchange between Chapters. Facilitate collaboration between Chapters, for example, could involve supporting the planning, facilitation, and minute taking of our quarterly Latin American Chapter Network. Provide ongoing operational support for engagement-related initiatives across the network, collaborating with the Communications, Knowledge and Content teams to do so. Ad hoc responsibilities The above is not an exhaustive list of duties. The role-holder may be asked to take on different tasks as required, and all employees are expected to work collaboratively to support the overall work of the Climate Governance Initiative. The role-holder will occasionally need to attend online meetings outside normal office hours, to accommodate different time zones of our international network. It is possible that there will be opportunities to undertake occasional international travel. Success in this role Success in this role would entail building strong, trusted relationships with Chapter leaders across an international portfolio, supporting their growth and maturity as credible voices in climate governance. A successful Engagement Manager will proactively facilitate knowledge sharing across the network, ensure timely and effective communication between Chapters and the Executive Team, and contribute to scalable systems for measuring Chapter impact, working effectively with to support the Senior Engagement Manager and will teams across the organisation to do so. They will be organised, a skilled collaborator, adept at managing multiple priorities, supporting events and cross-team initiatives, and helping Chapters thrive as part of a growing, globally connected community working to advance the climate agenda in boardrooms worldwide. Person specification Education and experience Essential: Bachelor’s degree or equivalent Minimum of 3 years' professional experience in stakeholder engagement, partnerships, business development or membership/community management. Proven experience managing an international community or group of stakeholders Desirable: Event coordination and management experience Skills and abilities Essential: Relationship management and demonstrated facilitation skills for both virtual and in-person meetings or events Skilled in project management, managing concurrent workstreams and ensuring timely delivery Confident and skilled stakeholder engagement style to work with senior representatives including Chapter leadership team, board members, funders, and other key partners. Strong organisational skills with close attention to detail whilst also retaining a comprehensive vision of the big picture. Excellent written and verbal communication skills Strong interpersonal skills, to ensure constructive engagement with all stakeholders Capable of a range of administrative tasks: scheduling meetings, minute-taking, CRM/database usage Listens actively and synthesises discussions into clear, concise points Problem-solves and negotiates effectively Effective and efficient time manager, prioritises in the face of competing demands, works to short timescales and deadlines Works independently without supervision as well as collaboratively as part of a team Maintains confidentiality, handling sensitive information with tact and discretion Desirable: Understanding of how to support income generation and build a value proposition for non-profit organisations Cultural awareness, for working with a range of international stakeholders Relevant technology familiarity: collaboration tools such as Zoom, Teams, membership databases/ CRM, project management software Has an understanding or interest in the international climate change agenda and corporate climate action All staff are expected and supported to engage in continuing professional development to comply with the data protection legislation and with our policies and all relevant procedures. Screening check requirements We have a legal responsibility to ensure you are eligible to live and work in the UK. Any offer of employment will be subject to the CZA verifying your eligibility before you start work. If you are invited to interview, you will be asked to bring proof of your right to work in the UK. Application Process To apply for this vacancy, please send your cover letter and CV (no more than 2 pages) via the button below. The deadline for applications is 5 January 9pm. We will be holding screening calls online and in person interviews in Cambridge throughout January. Any information given will be processed for employment selection and statistical purposes in line with CZA’s Data Protection Policy.