Late and Night Manager
7 days ago
YHA York are looking to recruit a Late & Night Manager on a 25-42.5 hour contract, with an expectation of the higher end of hours being the norm.
YHA York is located a 30 minute walk from the city centre on the bank on the River Ouse. We are a dynamic and vibrant hostel, welcoming groups, families and individuals from all walks of life. We are excited to advertise the role of Late & Night Duty Manager, who will hold responsibility for our Night team, taking lead on exciting new projects. The typical hours of work for this role will be 6pm-3am across the week, with some earlier shifts to ensure strong collaboration with the rest of the management team. At YHA York we pride ourselves on being a flexible employer and will be happy to consider variable working patterns.
This role is available as a Development Duty Manager position, which ensures longer-term support, training and mentorship from YHA York's management team to promote success and career progression.
We are open 24hrs a day, and our Late & Nights Manager will be responsible for ensuring excellent customer care throughout the evenings and nights, managing our evening and nights team, ensuring our high standards are consistently maintained, becoming the first port of call to address concerns and emergencies overnight. The Late & Nights Manager will be spearheading the implementation of new projects, including the introduction of a new overnight food offering. The successful candidate will also ensure the support and training of the overnight team, as well as integration and connectivity across the hostel.
Initial training with our day-time team would be provided to give the successful candidate all of the tools and knowledge needed to effectively perform the role.
What can YHA offer you?
YHA York is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:
- We pay £12.09 per hour on a permanent contract of 25-42.5hrs a week
- You will get access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- 10 nights free hostel stays per year for you and up to 3 friends or family
What Skills and Experience do you need to be a Development Duty Manager?
Our Night Manager role requires flexibility to cover different tasks & responsibilities. It's an advantage but not essential to have previously worked in a face-to-face role with customers. Experience in hospitality or customer service is desirable.
Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.
Knowledge and understanding of YHA's core purpose and experience of working in a team would also be beneficial.
What will you be doing as Development Duty Manager?
Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.
Your day-to-day duties may include:
- Directing and supporting team members working on reception
- Resolving difficult situations and emergencies in a professional and efficient manner
- Ensuring the security of the hostel
- Responsible service of alcohol
- Ensuring regular hostel inspections
- Carrying out cleaning duties
- Preparing for breakfast service
- Being on call for after hours support
Submit your CV and complete the application form (it's a short one, we promise). If you need any assistance, please visit the contact page on the YHA Jobs website and someone from the team will help you.
Who are YHA?
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
YHA's core strategic priority is access for all. It is a fundamental part of our charitable objects and the foundation upon which our 90-year history is built. We're actively building diverse teams and we welcome applications from everyone.
You can find out more about us by visiting the 'Working for YHA' pages of the YHA Jobs website.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title - Development Duty Manager
Keywords: Night Manager, Night Team Leader, Night Supervisor, Security, Night Receptionist
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