IT Service Design Manager

3 weeks ago


London, United Kingdom Michael Page Technology Full time

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the financial services industry. Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services.Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live.Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one.Maintain traceability of design decisions to meet regulatory, compliance, and audit requirements.Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows.Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup.Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness.Identify opportunities for continuous improvement in service transition practices and tooling.Experience in IT Service Design and...


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