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Product Support Applications Specialist

4 weeks ago


Southampton, United Kingdom Unity Systems Full time

Product Support Applications Specialist – Diagnostics (Field-Based, South UK)We’re seeking a Product Support Applications Specialist with a strong background in tissue or cellular pathology to support pathology labs across the South of the UK. In this field-based role, you’ll provide hands-on technical, application, and scientific support for diagnostic platforms used in histology, immunohistochemistry (IHC), and in situ hybridisation (ISH).Key ResponsibilitiesProvide application and technical support for diagnostic instruments and software.Troubleshoot customer issues remotely and on-site.Deliver training, installations, and go-live support in pathology labs.Build strong relationships with laboratory users to ensure optimal system performance.Essential RequirementsDegree in Biomedical Science or related life sciences discipline.Hands-on experience in Histology / Histopathology / Cellular Pathology.Practical knowledge of IHC/ISH systems such as Benchmark Ultra / Ultra Plus / XT, Bond, or Dako.Previous work in a hospital or research laboratory.Excellent communication skills and confidence working independently in the field.Full UK driving licence.Must live in the South UK, outside London and south of the M4 (or willing to relocate).DesirableExperience in field-based diagnostics or medical devices roles.Familiarity with CRM systems and instrument installations.Keywords: Applications Specialist, Product Specialist, Field Support, IHC, ISH, Histopathology, Cellular Pathology, Diagnostic Instruments, Ventana, Roche, Leica, Dako, Agilent, Life Sciences, Biomedical Science, Medical Devices.