Customer Service Executive

2 weeks ago


Midlothian, United Kingdom The Search Consultant Full time

Customer Service Executive

Location: Edinburgh

Shift hours: As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week + overtime.

Role Summary

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team.

Essential Responsibilities

• Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.

• Complete standard processes efficiently.

• Deal with customers face to face to deliver good service and develop repeat business.

• Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.

• Complete daily administrative work as required, both accurately and on a timely basis.

• Maintain a safe clean working environment in line with health and safety requirements.

• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

• Provide accurate information to customers.

• Qualify potential customers and manage risk.

• Contribute to an ongoing positive team environment.

• Undertake additional work as required to meet and exceed the expectations of the customers.

Qualifications/ Requirements

• Competent with Excel and Word and ability to learn systems quickly.

• Willingness to work flexibly to meet business and customer needs promptly and effectively.

• Attention to detail.

• A calm and analytical approach to problem solving.

• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.

• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.

• Ability to work under pressure.

• Ability to build strong relationships with internal teams and external customers.



  • Midlothian, United Kingdom Search Full time

    Customer Service Executive - InvestmentsOur client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team.Our client offer award-winning personalised wealth management services that meet the varied needs...


  • Midlothian, United Kingdom VoucherCart Full time

    As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionising the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention. As a Customer Success Executive, you love helping people and concern yourself with ensuring...


  • Midlothian, United Kingdom VoucherCart Full time

    As a pioneering global technology firm and market leader in our field, VoucherCart is revolutionising the way Hotels, Restaurants, Spas, Leisure, and Retail businesses sell their products and services, driving revenue growth, new customer acquisition, and retention. As a Customer Success Executive, you love helping people and concern yourself with ensuring...


  • Midlothian, United Kingdom Search Full time

    Would you like to work for a company who truly believes in what they do?And where helping is more important than profits?If you are someone who enjoys providing a first class customer service and takes a genuine interest in people's needs then the role of a Customer Service Agent could be just for you.Our client is committed to tackling fuel poverty and...


  • Midlothian, United Kingdom LinkPoint Resources Limited Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits ...


  • Midlothian, United Kingdom Search Remote Work Freelance Full time

    Customer Service Advisor8th July start date£13 per hour, weekly pay6 month contract initiallyMonday - Friday 37.5 hoursEdinburgh - HybridOur customer service team are the heart of what we do. It's a very busy and fast paced team but they deliver and extremely high level of customer service to our customers. You will make the most of every interaction,...


  • Midlothian, United Kingdom Search Remote Work Freelance Full time

    Customer Service AdvisorLocation: EdinburghSchedule: Monday - FridayCompensation: £13 per hourAre you a Customer Service Superstar seeking a new and rewarding opportunity? Join our dynamic customer service team in Edinburgh and become a vital part of a company that truly values its employees. With a competitive pay rate of £13 per hour, weekly pay, and...


  • Midlothian, United Kingdom Scania (Great Britain) Limited Full time

    Company description: Scania GB Job description: Customer Service Advisor Location: Edinburgh  Salary starting from £24,000 plus an excellent benefits package Working Hours: Monday - Friday 12:00 - 20:00 and every 3rd Saturday 08:00 - 12:00  In-house training provided to support career progression28 days holiday + public holidays which increases with...


  • Midlothian, United Kingdom Oyster Consultants Full time

    JOB TITLE: Russian Speaking Customer Service AdvisorWORK HOURS: Monday - Friday 07:00am - 4pmLOCATION: Fountainbridge, EdinburghSALARY: £25,000About the CompanyA prominent global travel service provider with contact centers worldwide, including locations in Japan, Korea, UK, and the Philippines. Operating 24/7 customer service in 19 languages, the company...


  • Midlothian, United Kingdom Page Personnel Finance Full time

    Our client is looking for a Customer Service temp Client Details A leader in their field Description Job DescriptionYour role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and...


  • Midlothian, United Kingdom Page Personnel Finance Full time

    Our client is looking for a Customer Service temp Client Details A leader in their field Description Job DescriptionYour role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and...

  • Sales Executive

    7 days ago


    Midlothian, United Kingdom Lookers Full time

    Overview Edinburgh Audi £25,000 + uncapped commission 44 hours Lookers Edinburgh Audi is recruiting an ambitious and Sales Executive to join our hard-working and friendly team on site. You will work alongside our passionate Sales team to provide Lookers first-class customer service. Joining our hard-working sales team, made up of a team of...

  • Sales Executive

    3 weeks ago


    Midlothian, United Kingdom Lookers Full time

    Overview Edinburgh Audi £25,000 + uncapped commission! 44 hours Lookers Edinburgh Audi is recruiting an ambitious and Sales Executive to join our hard-working and friendly team on site. You will work alongside our passionate Sales team to provide Lookers first-class customer service. Joining our hard-working sales team, made up of a team of...


  • Midlothian, United Kingdom Search Full time

    Are you an exceptional leader?Do you know what great service looks like?Wanting hybrid work and to join a growing and exciting company?Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking a customer service manager to join the...


  • Midlothian, United Kingdom Reed Full time

    Customer Sales Executive Job Type: Full-timeLocation: Edinburgh, City CentreSalary: £25,000 base salary with OTE £50,000 Reed Recruitment are on the lookout for highly motivated and results-driven Customer Sales Executive to join our clients dynamic sales & service team. If you have a flair for customer service, excellent communication skills, and a...


  • Midlothian, United Kingdom Gold Group Ltd Full time

    Field Sales Executives Edinburgh £25,000 Basic + Car allowance £450 a Month + Uncapped Commission - OTE £50,000 Brief Field Sales Executives needed for a for a well-known Full Fibre Broadband provider based in Edinburgh who are expanding at pace and looking to employ a number of Field Sales Executives that are target driven, bubbly individuals, looking...


  • Midlothian, United Kingdom Nutmeg Saving and Investment Limited Full time

    Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile...


  • Midlothian, United Kingdom JPMorgan Chase & Co. Full time

    Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial institution. We're on a mission to ethically disrupt the UK financial services market, empowering our customers to maximize their money through our innovative mobile...


  • Midlothian, United Kingdom Search Remote Work Freelance Full time

    German Speaking Customer Service AdvisorBroxburn - HybridFull TimeUp to £30,000Temp to Perm We are currently looking for a German Speaking Customer Service Advisor for a growing business in Broxburn. This is a full-time, hybrid position with a salary of up to £30,000. The role has the potential to become permanent.As a Customer Service Advisor, your...

  • Sales Executive

    2 weeks ago


    Midlothian, United Kingdom Page Personnel Finance Full time

    This position is for an Off Trade Territory Sales Executive who will be responsible for driving sales and building strong relationships with clients in the fast-moving consumer goods (FMCG) industry. The successful candidate will be based in Edinburgh, operating within a team in a secretarial and business support role. Client Details Our client is a...