Application Support Engineer

2 weeks ago

London, United Kingdom Michael Page Technology Full time

As an Azure Application Specialist you will be responsible for supporting the Azure Application estate. Supporting Dev, Data and everything in between. You will be developing, monitoring and supporting existing applications.

Client Details

Our client is a fin-tech organisation

Description

As a Hands-on Engineer, the following skills are expected on a daily basis:

Daily monitoring - Datadog

  • Certificates management
  • Daily Monitoring
  • Cluster health
  • API health - Response time & Wakeup time
  • Identify improvement opportunities
  • Optimise license use
  • Monitor 3rd parties performances

Daily Analysis:

  • Daily contact with client IT to investigate customer's origination/servicing queries
  • Provides business data needed for confirming or investigating customers statuses
  • Ensure status updates issues are kept to an absolute minimum
  • Replay correction updates sent by vendors on API

Incident Management:

  • Perform the role of Major Incident Controller
  • Produce the Post Incident Review
  • Root Cause analysis
  • Ensure improvements are logged
  • Ensure improvements are implemented
  • Service restoration, implementing long term or short term solutions

Development

  • Develop and implement bug fixes
  • Be part of the Dev team and implement L2 stories
  • Maintenance and components upgrades

JAM

  • Document activities an L1 3rd party can be performing
  • Ensure shift left is progressing

Soft skills:

- Capacity to identify potential risks and bring awareness to stakeholders

- Good oral and written communication for documentation and technical workshops

- Engage with people with varying level of technical skill

- Problem solver mindset

- Team player

Profile

As an Azure Application specialist, with strong cloud competences, you'll be responsible for the availability of the platform and its improvements as a level 2/3 engineer.

You have strong Azure competences, and ideally have exposure working with another cloud provider. You will have a strong understanding of incident management and P1-P5 protocols.

You have a strong security sensibility and always think "shift left" and collaborate with Security Team, with strong experience on deployment automation (application and infrastructure deployment)

Expected Certifications are as follows:

- As a key contributor in a Cloud environment, a certain level of credential is required:

- Azure Administrator Associate

Job Offer

This role is offering:

  • Discretionary Bonus
  • Share Options / Company Equity
  • Remote Working
  • Private Healthcare
  • 25 Days annual leave plus other benefits
  • Opportunity to upskill and develop

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