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Security Service Desk Advisor/Manager

1 month ago

Gillingham, United Kingdom Woodcroft Search Executives Limited Full time

About Us: We are a prominent security solutions provider, committed to delivering exceptional service and ensuring the safety and security of our clients. As we continue to grow, we are seeking a dedicated and experienced Security Service Desk Advisor/Manager to lead our service desk team and ensure the highest standards of customer service and security operations.

Job Description:

Key Responsibilities:

  • Manage and oversee the daily operations of the security service desk, ensuring timely and effective resolution of security incidents and requests.
  • Provide leadership, guidance, and support to the service desk team, fostering a positive and productive work environment.
  • Monitor and evaluate service desk performance, implementing improvements and ensuring compliance with company policies and procedures.
  • Handle escalated security incidents and coordinate with relevant departments for prompt resolution.
  • Develop and maintain service desk documentation, including procedures, policies, and training materials.
  • Ensure accurate and timely reporting of security incidents and service desk activities.
  • Collaborate with clients to understand their security needs and provide tailored solutions and support.
  • Stay updated on the latest security technologies and best practices to continuously improve service desk operations.

Requirements: