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Security Service Desk Advisor/Manager
1 month ago
About Us: We are a prominent security solutions provider, committed to delivering exceptional service and ensuring the safety and security of our clients. As we continue to grow, we are seeking a dedicated and experienced Security Service Desk Advisor/Manager to lead our service desk team and ensure the highest standards of customer service and security operations.
Job Description:
Key Responsibilities:
- Manage and oversee the daily operations of the security service desk, ensuring timely and effective resolution of security incidents and requests.
- Provide leadership, guidance, and support to the service desk team, fostering a positive and productive work environment.
- Monitor and evaluate service desk performance, implementing improvements and ensuring compliance with company policies and procedures.
- Handle escalated security incidents and coordinate with relevant departments for prompt resolution.
- Develop and maintain service desk documentation, including procedures, policies, and training materials.
- Ensure accurate and timely reporting of security incidents and service desk activities.
- Collaborate with clients to understand their security needs and provide tailored solutions and support.
- Stay updated on the latest security technologies and best practices to continuously improve service desk operations.
Requirements: