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Service Coordinator

3 months ago

Leeds, United Kingdom Reed Full time

Service Coordinator

Job Type: Full-time Monday to Thursday 8am to 5pm 45-minute lunch Friday 8am to 3.30pm 30-minute lunch

Location: Leeds

Reed recruitment is recuring on behalf of an established client based in Leeds. Our client is looking for a Service Coordinator to manage daily operations and ensure the smooth execution of services.

The ideal candidate will be adept at handling a variety of administrative and clerical tasks, including managing emails, phone calls, scheduling, and job coordination. This role is crucial in maintaining their commitment to excellent customer service and operational efficiency

Day-to-day of the role:

  • Manage email correspondence and handle telephone calls to ensure effective communication within the team and with clients.
  • Review reports and schedule monthly servicing to maintain service quality.
  • Proactively chase outstanding and overdue servicing to ensure timely completion.
  • Open weekly and monthly testing jobs and schedule jobs for engineers, optimizing their workload and travel arrangements.
  • Respond to call outs promptly and efficiently, ensuring minimal downtime for clients.
  • Order parts and check stock to maintain inventory levels and support ongoing operations.
  • Cost up quotations and raise new jobs, ensuring accuracy and competitive pricing.
  • Update prices and purchase order numbers on the Service Management System (SMS) for servicing.
  • Process new purchase orders and manage subcontractor labor, including reviewing reports and costing quotes.
  • Oversee the handover from contracts of completed works now in the warranty period, ensuring a seamless transition.
  • Manage time sheets for accurate payroll processing and conduct van spot checks to ensure compliance with company standards.

Required Skills & Qualifications:

  • Proven experience in service coordination or a similar administrative role
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
  • Excellent communication skills, both written and verbal
  • Proficiency in using office software, including email, scheduling tools, and service management systems
  • Ability to work independently and as part of a team
  • Attention to detail and problem-solving skills
  • Experience in job costing and handling purchase orders