Customer Service Representative

4 weeks ago

AshbydelaZouch, United Kingdom Plastribution Full time

Office Based Role in Ashby de la Zouch Monday to Friday 9am - 5pm (35 hour week) Pay: From £23,500.00 per year plus discretionary company bonus of up to 20% Additional Benefits: Enhanced pension contributions Holiday for pay scheme Dedicated social committee Private medical insurance after 5 years service Holiday for pay Free on-site parking Company events Job description: At Plastribution, great customer service is our specialty. We are looking for a team player that possesses skills around relationship building, strong communication and is a highly motivated individual. Main Duties & Responsibilities: Assist the sales team and perform activities relating to the following: Accepting, processing and invoicing sales orders. Providing support to the Credit Control function, including contacting customers to progress payment and preparation for Credit meetings Liaising with the Supply Chain/Product Team and the account manager with regard to material purchases, stockholding and warehousing and transport related enquiries Liaising with the Account Manager on a day-to-day basis with regard to sales, samples, quotations and general market information. To keep accurate files and records supporting the Account Manager and internal procedures within CRM system. Quoting customers on materials Assist the ISR and/or Account Manager with chasing existing business and lost business Enter all quotations, samples and market information into CRM and liaise with other members of the team and the Sales Manager to follow these through to their ultimate conclusion. Work as a team to report on the sales results at the end of each month and discuss these results within Sales meetings and whenever required. Be flexible in respect of the Company's needs where necessary, providing cover for absent colleagues and providing training for new members of staff. General support of the office Why Plastribution? Did you know that the UK plastics industry is the third largest sector employer in UK manufacturing, employing over 182,000. That means that more people are employed in plastics than in glass, steel, and paper combined. As one of the industrys leading distributors of plastics raw materials, Plastribution has a remarkable reputation. Over the last four decades, we have been consistent in delivery reliability, know-how and unrivaled customer service for our customers. We now have the potential to double in size over the next decade, but we need highly capable, talented and team orientated people to help make that happen. There is no better time to join Plastribution. We offer a vibrant, open plan working environment that has been purposely created to enable staff to communicate better and thrive. The positive atmosphere at Plastribution is dynamic and fun, which in turn promotes a culture of productivity that is unmatched among our competitors. Up for a challenge? Visit ourCareerspage on our website by clicking Apply to find out more.TPBN1_UKTJ

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