Customer Service Representative

At Plastribution, great customer service is our speciality. We are looking for a team player that possesses skills around relationship building, strong communication and is a highly motivated individual.

**Why Plastribution?**

Did you know that the UK plastics industry is the third largest sector employer in UK manufacturing, employing over 182,000. That means that more people are employed in plastics than in glass, steel, and paper combined.

As one of the industry’s leading distributors of plastics raw materials, Plastribution has a remarkable reputation. Over the last four decades, we have been consistent in delivery reliability, know-how and unrivalled customer service for our customers. We now have the potential to double in size over the next decade, but we need highly capable, talented and team orientated people to help make that happen.

There is no better time to join Plastribution. We offer a vibrant, open plan working environment that has been purposely created to enable staff to communicate better and thrive. The positive atmosphere at Plastribution is dynamic and fun, which in turn promotes a culture of productivity that is unmatched amongst our competitors.

DUTIES & RESPONSIBILITIES:

- Assist with the general running of the area team and help co-ordinate activities relating to the following:

- Accepting, processing and invoicing sales orders.
- Providing support to the credit control function, including contacting customers to progress payment, preparation for area credit meetings, and, where appropriate, liaising with management to resolve issues.
- Liaising with the transport team.
- Liaising with the product teams with regard to material purchases, stockholding and colour compound requirements.
- Liaising with the external representatives on a day-to-day basis with regard to sales, samples, quotations and general market information.
- To keep accurate files and records supporting the external staff and internal procedures within CRM system.
- Provide support to the Area Sales team and work to improve customer relations and systems in support of the business.
- Liaise with customers with regard to sales orders, deliveries and complaints.
- Chase existing business and lost business
- Enter all quotations, samples and market information into given systems (including ERP system and CRM) and liaise with other members of the team, product managers, and the sales manager to follow these through to their ultimate conclusion. This includes logging samples sent to customers and consistently following these up and evaluating the effectiveness of sampling.
- Work as a team to report on the area’s sales results at the end of each month and discuss these results within sales meetings and whenever required.
- Be flexible in respect of the company's needs where necessary, providing cover for absent colleagues and providing training for new members of staff.
- Work to improve knowledge of the company's products.
- Report the occurrence of any non-conformance through CRM, using Cases.
- Assess the credit-worthiness of companies contacted and make recommendations.
- Represent the company in a professional manner at all times.
- Occasional company travel may be required.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year
- Discretionary company bonus of up to 20%
- Enhanced pension contributions
- Wellness programmes
- Holiday for pay scheme
- Dedicated social committee

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- On-site parking
- Wellness programmes
Schedule:

- Monday to Friday
COVID-19 considerations:
COVID 19 Risk Assessment