Customer Partner

4 weeks ago

Glastonbury, United Kingdom Stonewater Full time

Home Based, covering Somerset and close surrounding areas.

We’re now looking for a Customer Partner to join our Neighbourhood team, to provide an exceptional customer service and put customers at the heart of everything you do.

At Stonewater, we are passionate about proactively managing our communities and the Customer Partners in our Neighbourhoods team play a vital part in this. We want to build resilient, healthy, happy communities and are looking for a someone who can help us achieve this, bringing creativity and problem-solving skills.

In this role you will have the opportunity to work closely with customers and stakeholders to resolve queries that affect the management of our communities such as waste and nuisance in communal areas. You’ll will also be able to identify and manage community projects to enhance the lives of our customers.

This frontline role is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality.

The ideal candidate will:

  • Have proven Housing / Community Development experience.
  • Have a strong customer focus.
  • Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.
  • Be experienced in partnership working to meet the needs of customers.
  • Be able to think 'beyond process’ to find innovative solutions for customers.
  • This role is predominantly home based but we will need you to be flexible to travel within your local area as the role will involve site visits and attendance at court on behalf of your colleagues.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

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