Junior Client Relationship Manager

7 days ago


Stretford, United Kingdom The Portfolio Group Full time

THE OPPORTUNITY

This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.

The Role

Each Junior Account Manager is responsible for their own portfolio, developing and nurturing their accounts to ensure client understanding, support with promotion and develop effective client communications and identify further revenue opportunities. Duties involve day to day management of your portfolio engaging with clients and intermediaries, collating and managing renewal terms, including negotiation of renewal, liaising with intermediary, affinity and direct client, providing excellent service levels, conducting telephonic review meetings, maintaining accurate client CRM records and negotiating renewal pricing. This is an office-based role, managing clients via telephone, virtual and email however you could be required to visit clients externally on occasion. This role has excellent career prospects and a clear progression pathway up to Account Director level. You will need to be happy working in a fast paced environment, have a professional attitude and have the ability to have difficult conversations

Day to Day Responsibilites
  • Managing a portfolio of EAP clients, intermediaries, and Occupational Health clients with a one-year contract value of under £3,000.
  • Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued.
  • Working towards a telephony KPI.
  • Delivery of new client implementations.
  • Renewal negotiations handling between 40-60 renewals per month for your own clients to achieve a retention rate of 95%.
  • Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM).
  • Identify opportunities to up-sell and actively promote additional services with a target of achieving £10,000 new business per quarter.
  • Achieve 3 self-generated new business client wins per quarter.
  • Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market.
  • Maintain the highest standard of customer service and support to the sales and bid team.
  • Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities.
  • Providing weekly renewal, activity and outstanding task updates.
What you bring to the team
  • An organised individual with excellent attention to detail, accuracy, and consistency.
  • Microsoft Office software experience including Excel, Word and PowerPoint.
  • Excellent attention to detail and written skills when communicating with others, both internally and externally.
  • The ability to communicate clearly and concisely, varying communication style depending upon the audience.
  • Multi-task oriented - can accomplish objectives effectively within time-frame given, carry out administrative duties within portfolio in an efficient and timely manner.
  • To be willing to work toward set targets and KPI's including - 75 minutes webinar daily talk time, above 93% premium renewal rate & 90% contract renewal and 35 calls per day.
Benefit
  • 25 days' holiday, plus bank holidays
  • Day off on your birthday
  • Cash plan for you (and your children, if any)
  • Holidays increase after 2- and 5-years' service
  • Contractual sick pay
  • Private medical insurance after 5 years' service
  • Pension Plan and Life Insurance
  • Pension plan contributions increase after 5- and 7-years' service
  • Holiday season bonus after 3 years' service
  • Profit share scheme
  • Season ticket loan scheme
  • Cycle to work scheme
  • Access to Employee Assistance Programme
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday
  • Company incentives, access to discount schemes

P46826LF

INDMANJ



  • Stretford, United Kingdom CBC Resourcing Solutions Full time

    We have an amazing opportunity to join a successful and fast growing Bank within Manchester. They are looking to recruit a Junior Client Manager who will be responsible for managing and developing a large existing portfolio of SME business clients with a specific industry sector (eg agriculture, construction, commercial vehicles, leisure). Based out of...


  • Stretford, United Kingdom The Portfolio Group Full time

    An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If...


  • Stretford, United Kingdom Caroola Full time

    At Caroola, we are a leading group of brands specializing in umbrella payroll, CIS, accountancy, and tax services. Among our distinguished brands, Parasol stands out as a premier provider within the industry, offering first-class service to the Agile Workforce, including freelancers and contractors. With 20 years of experience as a leading umbrella payroll...


  • Stretford, United Kingdom Aimee Willow Connex Full time

    Job Role Provides a high level of service and support to the Relationship Management team in support of the Commercial Finance Asset Based Lending client base. Responsibilities Provide dedicated office-based support for a specific portfolio of clientsResponsible for ensuring high levels of service are maintained Responsible for preparation of all...


  • Stretford, United Kingdom DA Languages Full time

    Our aim is simple: to reduce language barriers. Founded over 20 years ago, DA Languages provides language services to both the public and private sector. With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK. We are currently looking for a Client Relationship...


  • Stretford, United Kingdom DA Languages Full time

    **About the role**: Due to new business growth, we are looking for a highly organised, self motivated individual to join our successful and ever expanding Client Account Team. Your goal will be to create and nurture our relationships with clients and key personnel within Client companies. Reporting to the Client Account Manager, you will have real and rare...

  • Relationship Manager

    2 weeks ago


    Stretford, United Kingdom Robert Walters Full time

    Relationship Manager Contract: Permanent Salary: up to £30k DOE (quarterly bonus) Location: Manchester City Centre (fully office based) Hours: 37.5 hours (9am-5pm This is a once in a career opportunity for an exceptional account manager to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to...


  • Stretford, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Client Manager Job Vacancy Are you a Client Manager ready for the next step up in your practice career? Or are you already a Senior Client Manager and looking for a new challenge? This Senior Client Manager job in Manchester is a superb opportunity for a career-driven candidate who is keen to further learn from and progress with an experienced team....


  • Stretford, United Kingdom Robert Walters Full time

    RELATIONSHIP EXECUTIVE Salary: £23.5K-£26K + £10k performance related bonus Location: Manchester City Centre (fully onsite) Hours: 37.5 hours (9am-5pm} Keywords: Relationship Management, Client Retention, Account Management, Sales and Service, Negotiation Skills Our client is offering an exceptional opportunity for a Relationship Executive to join their...

  • Relationship Manager

    2 months ago


    Stretford, United Kingdom M2 Professional Recruitment Services Ltd Full time

    Our client, a growing provider of funding solutions to businesses requires an experienced Relationship Manager to join their high performing team in the North West. Based from their flagship office in Manchester city centre, your primary responsibility will be to proactively manage key relationships with a portfolio of commercial lending clients. You will be...


  • Stretford, United Kingdom Public Practice Recruitment Ltd Full time

    Senior Client Manager Job Vacancy Are you a Client Manager with a wealth of technical and people management experience looking to step up your career with a well regarded UK Top 20 firm? Are you based in the North West of England and would you like to step into an exciting Senior Client Manager role in Manchester to support this thriving independent firm in...

  • Junior Legal PA

    2 weeks ago


    Stretford, United Kingdom Eversheds Sutherland Full time

    We are Eversheds Sutherland, a global law firm, with 5,000+ colleagues in more than 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we...


  • Stretford, United Kingdom Penguin Recruitment Ltd Full time

    Junior Carbon Consultant - Manchester CTJ61 Permanent £30,000 Our client is searching for a competent and enthusiastic Junior Carbon Consultant to play a role within their carbon team. The ideal candidate will have experience in the energy industry, preferably gained within an environmental or energy consultancy, with an excellent knowledge of the UK...


  • Stretford, United Kingdom Robert Walters Full time

    Junior Data Engineer - Manchester JUNIOR DATA ENGINEER Salary: £40,000Location: Manchester An exciting opportunity has arisen for a Junior Data Engineer to join a highly successful Manchester-based SaaS business. This company, which recently received over £4 million in funding, is on an upward trajectory and is looking for someone like you to help them...


  • Stretford, United Kingdom The People Pod Full time

    Junior Lettings Executive Are you a self-motivated, proactive individual with a knack for achieving targets? Do you have a friendly personality and exceptional customer service skills? If so, we have an exciting opportunity for you! Join us as a Junior Lettings Executive as part of a newly established brand in a highly successful, global property development...


  • Stretford, United Kingdom M2 Professional Recruitment Services Ltd Full time

    A rare opportunity has arisen to join one of the fastest growing providers of Financial Services to businesses in the UK in a senior operational capacity. Based from their regional head office in Manchester, you will be responsible for the day to day management of a small team of Client Managers and their assistants, in addition to managing a portfolio of...


  • Stretford, United Kingdom IDEX Consulting Ltd Full time

    My client is based in the centre of Manchester and they are currently recruiting for a Client Portfolio Manager to join their investment team. Acting as a point of contactCommunicate professionally, courteously, and effectively with Clients by telephone, email, letter, and face-to-faceAssisting with long-term relationships with a portfolio of...

  • Accounts Junior

    2 weeks ago


    Stretford, United Kingdom Platinum Recruitment Full time

    Accounts Junior Chartered Accountants Manchester City Centre £25,000 Full Study support and dedicated mentor / trainerAn opportunity to build on your existing accounts experience in line with your studiesAmazing city centre officesHybrid working and flexi timeAnnual bonus for everyone in the company This has to be one of the very best firms of chartered...


  • Stretford, United Kingdom The Portfolio Group Full time

    Learning & Development Junior 9am - 5pm, Monday - Friday 5 days a week in office Based in Manchester City We are seeking a dynamic individual to support and enhance the online training platform across all departments for our client. The L&D Junior is a newly created position and will be responsible for editing, auditing, and uploading training materials to...


  • Stretford, United Kingdom Sacco Mann Full time

    My client is a well-known, international law firm seeking a Clinical Negligence Junior Associate to join their busy team in Manchester. This is an exciting opportunity to join a firm that can offer you good quality work and excellent career prospects. As a Clinical Negligence Junior Associate, you will be responsible for a varied caseload of defendant...