Ecommerce Manager

2 weeks ago

North Shields, United Kingdom OddBalls Full time

We are hiring Could this be you? We’d love to hear from you if it is.  


Ecommerce Manager - (Subscriptions and Marketplaces)

We are seeking a commercially savvy and self-motivated Marketplace and Subscriptions Manager to join our dynamic team. The ideal candidate will have a strong background in eCommerce with a proven track record of driving growth and optimising performance across marketplace channels and subscription services. This role requires a data-driven mindset, with a focus on maximising revenue and customer retention through strategic management of our online marketplace and subscription offerings.


About the Company   

OddBall’s is one of the UK’s most vibrant and distinctive underwear

brands, offering high quality underwear and associated products via its online

marketplace and is currently one of the fastest growing e-com brands in the

Northeast.   

 

With over 300 sleek underwear designs, cutting-edge sportswear, and accessories that turn heads, we're the go-to brand for those who appreciate quality and style.

But it's not just about looking sharp; it's about doing good too. We now donate to, support and make underwear for some brilliant charities – and have

donated over £1,000,000 since 2014.

 

In the sports arena, we've forged partnerships with the heavyweights - The British

& Irish Lions, England Rugby, and a lineup of top-tier teams. We play hard, and we win big.  

 

Key Responsibilities:


Marketplace Management:

●       Oversee the day-to-day operations of our online marketplace channels ensuring product listings are optimised for maximum visibility and conversion

●       Working with any external agencies and suppliers to deliver against agreed KPI’s

●       Develop and implement strategies to drive sales growth, improve customer experience, and increase market share across all marketplace platforms

●       Monitor marketplace performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs

●       Manage relationships with marketplace partners and stay informed on platform updates and best practices

●       Work with internal teams to ensure marketplaces have up to date content and imagery


Subscription Management:

●       Work with senior OddBalls team to deliver subscription strategy

●       Work with our wider digital marketing team to attract new subscribers, leveraging data to identify the most effective channels and tactics

●       Implement retention strategies such as personalised communications, loyalty rewards, and exclusive content to reduce churn and enhance customer lifetime value

●       Work closely with the brand and product teams to continuously innovate and improve our subscriptions, including new features and added value for subscribers

●       Set and monitor KPIs related to subscription growth, churn rate, customer lifetime value, and other relevant metrics. Regularly analyse performance data to identify trends and areas for improvement

●       Ensure a seamless and engaging experience for subscribers across all touchpoints, from sign-up through to renewal or cancellation, and implement feedback loops to address pain points.

●       Work closely with our subscriptions platform to ensure we utilise all aspects and tools

●       Work with email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewal processes.

●       Conduct ongoing market research to stay ahead of industry trends, competitor offerings, and emerging consumer preferences in the subscription space


The successful candidate  

●       3-5 years of experience in e-commerce with experience of managing online marketplaces

●       Subscription experience would be a bonus

●       Strong commercial acumen with the ability to translate data into actionable business strategies

●       Self-starter with excellent project management skills, capable of working independently and as part of a tea

●       Proficiency in platforms such as (e.g., Recharge, Shopify, Amazon Seller Central, Google Analytics, Excel)

●       Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams

●       Strong understanding of online consumer behaviour and trends


Our values  

Smile: OddBalls and smiling go hand-in-hand the perfect combination for a great working environment.  

Family: We support

each other to achieve their professional goals and include everyone.  

Quality: We pride

ourselves on the quality of our products and customer service. Join our league

of dedicated professionals who are committed to excellence and innovation.  

Cause: We raise

awareness and money for charities in our own unique way to give back to the

communities.  

 

Equality Policy  

Oddballs is an equal opportunities employer and actively supports Human Rights, and all

Equality legislation. Our ethos is to respect and value people’s differences,

to help everyone achieve more at work as well as in their personal lives so

that they feel proud of the part they play in our success.  

 

Salary and benefits  

Competitive, dependent upon experience  


OddBalls understands the importance of a balanced and fulfilling work life. That's why we offer a hybrid working model, allowing you to enjoy the flexibility of working from home one day per week.  

Our commitment to work-life balance extends further with our "Early Finish Friday" policy, providing you with the opportunity to start your weekend early.  

 

In addition to these flexible work arrangements, we believe in recognising and rewarding our team. Enjoy discounted products from our range, adding an extra perk to your overall package.  

 

We also offer Biannual social/culture events, free onsite parking, cycle to work scheme, and an abundance of learning and development opportunities.   

  

Place of work  

●       This role is based at our office on the Tyne Tunnel Trading Estate in North Shields.  

●       Hybrid, up to 1 day per week from home.  

 

Working hours  

Full time, 37.5 hours per week              

8.30 a.m. – 5.00 p.m. Monday – Thursday                 

8.30 a.m. – 2.00 p.m. on Fridays  

  

Recruitment & interviews  

We want everyone to feel supported and able to perform

at their best when they join us for an interview. Please let us know if you

require any reasonable adjustments to help make your recruitment experience

with us more comfortable.  

 



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