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Customer Service Coordinator

1 month ago

Dewsbury, United Kingdom Aibo Recruitment Ltd Full time

Full job description

An exciting opportunity has arisen for a motivated, ambitious and driven Customer Service Coordinator .


My client is a leading and fast growing provider of maintenance support, services and hire of industrial machinery to commercial industries and businesses.


A fantastic opportunity for an ambitious and enthusiastic Customer Service Co-Ordinator to promote & book product maintenance, breakdown call outs to new and existing clients across Yorkshire and Humberside.



Your duties as a Service Co-Ordinator will include:

· Maintain good relationships and retain existing customers.

· Ensure all service bookings are scheduled and customers notified.

· Phoning new and existing customers to capture and secure repair quotes.

· Monitor and manage bookings of Service & LOLER in geographic & economic manner

· Liaise with customers and prioritise profitably and workload accordingly

· Answer inbound calls – reporting breakdown/service calls/field calls to parts/accounts/hire

· Resolution of any customer service issues.

· Maintain up to date knowledge of engineer location, commitments and availability

· Liaise with both Parts Department and customers to appoint work onto diary


The ideal candidate will possess the following skills and qualities:

  • Previous experience in outbound Aftersales & Client relationships
  • Target driven and able to work towards weekly and monthly KPIs
  • Highly articulate, organised, detail oriented with the ability to multi-task effectively
  • Excellent communication, negotiation and persuasion skills are key
  • 'Can Do' attitude and strong work ethic
  • Excellent communication skills – both face to face and by telephone.
  • Ability to think on your feet and work on your own initiative.
  • Be well-organised, methodical and ambitious.
  • Good at managing own workload and able to cope with pressure.
  • Present a professional image - be trustworthy, punctual and polite.