Floor Support Assistant Reprographics

Floor Support Assistant - ReprographicsSalary: 27000 per annum plus company benefitsLocation: London SE1Contract: Full Time PermanentShifts: 37.5 hours per week Monday Friday rotating shifts between the hours of 08:00 and 19:00 with 1 hours unpaid lunch breakWork model: Fully onsiteWilliams Lea seeks a Floor Support Assistant (Reprographics) to join our teamWilliams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks law firms and professional services firms. Williams Lea employees nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.Purpose of role As a key member of our service delivery team the Floor Support Assistant will perform floor support operations requested by the customer without direct supervision. The Floor Support Assistant will be responsible for delivering a first class reprographics service to our clients. The role-holder is responsible for the accurate completion of all tasks delivered within the agreed service levels agreements.Key responsibilities To produce high quality documents to client specifications using high speed reprographic and finishing equipment.Monitoring/replenishing consumables for printers calibrating machinesReporting issues as per procedure and escalating issues to Team leaderScanning of hard copy mail/files into PDF format using high speed scannersEnsuring work is competed in a timely fashion and of the highest qualityFull understanding of workflow processes and proceduresSupport colleagues and work as a team in order to achieve the best results for clientsUndertake additional duties as requested by management.Take responsibility for meeting targetsAttention to detail is paramountDevelop positive and professional relationships with customers.Create and maintain highest levels of customer confidence by providing a flexible and responsive service exceeding expectations where possible.Develop an understanding of the customers business and ensure that Williams Lea delivers a service in line with their objectivesAdvising where appropriate on the best method of product and cost savingDevelop positive and professional relationships with our clients.Create and maintain highest levels of client confidence by providing a flexible and responsive service exceeding expectations where possible.Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently with support from senior management.Advising where appropriate on the best method of productionTo ensure all possible deadlines are achieved and managed in accordance with our clients service level agreement (SLA)Ensure that wastage is kept to a minimum. Highlighting to the Team Leader any arising issues that may have influence on production quality including copy quality and procedural developmentsTo ensure the Reprographics area is kept clean and tidy at all times.Ensure that Health and Safety policy is adhered to at all timesAppropriate usage of Internet and emailEscalate and manage IT issues should they occurPersonal attributesPrevious experience within reprographics environment.Competent with Microsoft Office tools; Excel Word PowerPoint Outlook emails and Teams.Excellent attention to detail skills is a must.Knowledgeable about routine maintenance and upkeep of equipment preferable.Client focused approach to provide our high standard of service required.Ability to work alone or collaboratively daily as part of a wider team.Able to keep calm under pressureExcellent communication skills with confidence to deal with clients at all levelsAble to make logical decisions considering all relevant information and alternative solutionsMust take ownership for tasks and problems and personal developmentMust be able to show a professional and presentable image at all timesTo be Self-motivated enthusiastic with a friendly and open mannerRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to:25 days holiday plus bank holidays (pro-rata for part time roles)Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospectsEquality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).View our Privacy Notice Key Skills Gems Jewellery,Flight Operations,Logistics & Administration,Analysis,Claims Investigation Employment Type : Full-Time Experience: years Vacancy: 1