Manager - Property Owners

2 weeks ago

Cheltenham, United Kingdom Howden Insurance Brokers Ltd Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are on the hunt for a Manager - Property Owners within our highly successful Commercial Schemes division to support our team to deliver a first-class service to our clients. This role will see you contributing and delivering against a defined strategy focused on property owners. Highly driven you will thrive in a KPI and performance lead environment. Using your people leadership experience, you will guide your team to success through collaboration and coaching. This role provides you with the opportunity to help shape the future of this scheme and bring something very special to the property owners insurance market.

Please note this is a full-time, permanent role. You will be based in our Cheltenham office and ideally be onsite for 2-3 days per week on average. There is also a requirement to visit other offices from time to time, such as Colchester and London.

Here's what you will be doing:

  • Deliver Exceptional Client Service: Ensure clients receive comprehensive and accurate insurance coverage that meets all their risk exposures, while adhering to the highest ethical standards.
  • Optimise Performance: Effectively manage resources to consistently exceed Service Level Agreements and client expectations, driving positive client experiences and outcomes.
  • Champion Profitability: Implement cost-control measures to optimise scheme growth and profitability (EBIDTA).
  • Strategic Planning & Reporting: Develop, implement, and manage a data-driven business plan aligned with Group objectives. Prepare and submit timely reports to management teams.
  • Continuous Improvement: Foster a culture of continuous improvement within the team, prioritising a "right first-time" approach.
  • Team Leadership & Development: Cultivate a high-performing team environment, providing coaching, mentorship, and ongoing performance development opportunities.
  • Effective Communication & Collaboration: Utilise strong communication skills to build positive relationships with clients, colleagues, and external stakeholders at all levels.

What you need to be successful:

  • Commercial Acumen: Exhibit a keen understanding of financial principles and the ability to translate them into actionable strategies for business growth from either Insurance, Financial Services or Retail industries.
  • Proven Leadership Skills: Inspire, motivate, and coach a team towards achieving peak performance.
  • Exceptional Communication & Interpersonal Skills: Articulate complex insurance concepts clearly and concisely to both clients and colleagues.
  • Superior Negotiation Skills: Secure the most favourable terms for clients through effective negotiation strategies.

Qualifications:

  • GCSE Maths and English (or equivalent qualification).
  • A Levels (desirable).
  • Certificate in Insurance (desirable).

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

* An employee-ownership model * Aligned external investors* The trust and integrity born of friendship* Expertise* Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

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