Commercial Office Manager
3 weeks ago
Benefits:Working with a team that is 90% proud to work at the HotelEntry into senior management incentive scheme.
Administrative Management
Oversee the daily operations of the commercial office to ensure smooth workflow.
Manage contracts, records, and correspondence related to commercial activities.
Maintain accurate and organised documentation of budgets, schedules, and operational reports.
Supervise office staff, including recruitment, training, and performance management.
Sales and Revenue Optimisation
Collaborate with the sales and marketing teams to develop and implement strategies that maximise revenue and market share.
Monitor and analyse financial performance, identifying areas for cost reduction or revenue enhancement.
Work closely with revenue management to optimise room rates and occupancy levels.
Conduct regular comp set price checks to stay ahead of the market
Client Relationship Management
Foster strong relationships with corporate clients, suppliers, and other stakeholders.
Act as the main point of contact for commercial inquiries and client concerns, ensuring timely and satisfactory resolution.
Represent the hotel in client meetings and negotiations.
Skills and Competencies
Strong leadership and organisational skills.
Excellent communication and interpersonal abilities.
Proficient in financial analysis, budgeting, and revenue management.
Familiarity with hotel management software (e.g., Opera, Microsoft).
Ability to handle multiple tasks and prioritize effectively.
Preferred Qualifications
Experience in corporate client management and sales strategy development.
Knowledge of local and international hospitality trends and regulations.
Key Performance Indicators (KPIs)
Achievement of revenue and occupancy targets.
Efficiency and accuracy of office operations.
Client satisfaction and retention rates.
Staff productivity and engagement levels.
AMRT1_UKCT
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