Service Leader

4 weeks ago

Croydon, United Kingdom London Borough of Croydon Full time

Service Leader - Children Social Care - Croydon Council Salary: Grade 11 £46,968-£49,056 Hours: 36 per week / Monday – Friday Fixed Term until October 2026 The Opportunity To provide management and leadership of senior and service support coordinators taking overall responsibility in Access, Support, and Intervention to lead and drive delivery of consistent high-quality support within the practice system embedding an agile and flexible working culture to ensure adequate and robust support arrangements across. Providing a context of high support and high challenge, service leaders will be responsible for the oversight, scrutiny, and accountability of support services including having an overview of staffing systems. Ensuring the implementation of best practice and service standards whilst building effective working relationships and supporting collaborative ways of working with service coordinators, practitioners, social workers, and managers. Leading the development and implementation of service improvements, ensuring compliance with statutory guidance and policies, provide guidance, support, and expertise to service coordinators. Ensure that processes, systems, and governance arrangements are followed and fit for purpose the role will also provide efficient and effective support to the Head of Service in the delivery of service functions. About You We are looking for a confident individual, who also has: Knowledge of common service support systems used throughout the council. Good knowledge and understanding of the customers’ service support requirements. Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment. Delivering customer service expertise Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment. A clear appreciation of the demands of working within a multiple stakeholder, fast-paced, highly political environment. Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability. To view Service Leader role profile, please click here.

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