Trainee CCTV Operator

2 weeks ago

Milton Keynes, United Kingdom Securitas Security Services Full time

Are you looking for a role where you really can make a difference and help people?

You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.

We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms.

About the Role

Location: Wavendon, Milton Keynes MK17 8LX

Salary: Starting at £24,500 incrementally increasing to £26,750 after completion training modules.

Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off)

We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM

What you will do…
  • Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
  • Manage mobile alarm call outs and provide solutions in a timely manner.
  • Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
  • Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
  • Ensure that all systems/databases are updated in a timely and accurate manner.
  • Provide client reports.
What you will need…
  • Excellent customer service skills - Able to communicate at all levels.
  • Willingness to learn.
  • Ability to work as part of a team.
  • Attention to detail.
  • Work under periods of pressure.
  • Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
  • Decision-making capability.
  • Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
  • Professional in appearance and attitude.
  • Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
  • Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
  • A flexible approach to working hours including the requirement for covering of holidays and sickness.

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