ServiceNow Technical Delivery Consultant

3 weeks ago

Hatfield, United Kingdom COMPUTACENTER LIMITED Full time

Life on the teamOur ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.What youll doPerform a complex range of incident/problem management activities to meet business requirements.Deliver fixes for incident-related issues through either configuration or development (codefix).Escalate incidents in line with company processes to ensure demands are met.Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency acros...

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