Operations Supervisor

Salary: £32,916Shift Available – Days (8:30-5:00) with flexibiltyReporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.Your Tasks * Leading and managing and team to achieve and exceed SLAs * Distributing work orders and ensuring the workload of the employees * Steering, coordinating, and implementing processes as well as planning the daily business activities * First point of contact for all process and technical faults and forwarding of reports to the involved departments * Identifying issues or problems and initiating corrective measures and success control * Ensuring SLA compliance * Working in the SAP system * Participating in resource planning (staff and infrastructure) * Creating and evaluating reports * Ensuring the quality and service level specifications * People management activitiesYour Profile * Experience of working with computerised systems * Experience and understanding of working in a temperature-controlled environment an advantage * Able to demonstrate reliability, good time management and organisation skills * Good written and verbal communication. * Good numerical skills and record keeping skills. * Able to demonstrate excellent attention to detail. * Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner. * Strong customer focus.We Offer * 22 days annual leave with the option to purchase up to an additional 5 days * Pension contribution * A life assurance policy that pays out 4 x Salary * Employee Assistance Programme that provides you with confidential support, information, and advice to help you * Employee Discount Scheme through Treats * Free car parking