2nd Line IT Support Engineer

1 week ago

London, United Kingdom MFK Recruitment Full time

We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Forest Gate, East London.

MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too Extremely ambitious company and they’re very interested in having individuals join their team, who are keen to progress and succeed.

The company has a very strong reputation in retaining their employees, due to their excellent culture and progression opportunities.

We are searching for a talented 2nd Line IT Support Engineer to be based on-site in East London.

2nd Line IT Support Engineer - Primary Activities:

  • Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix
  • Incident and problem management - taking over from 1st line engineers where escalation is required
  • Provide exceptional service support to internal and external customers
  • Provide solution(s)/work around(s) to incident and problems highlighting and escalating concerns over delivery to agreed customer SLAs
  • Responsible for achieving agreed service levels
  • Responsible for ensuring that all tickets are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels

2nd Line IT Support Engineer - Qualifications & Knowledge:

  • 2+ years of experience within the IT sector either for an MSP or within the Education sector
  • Strong experience with Google Workspace
  • Experience of working in a customer facing role
  • GCSE Maths & English
  • Either an active DBS Enhanced Clearance, or a clean record to obtain one (the company will pay for this)

2nd Line IT Support Engineer - Skills & Experience:

  • Install, configure and troubleshoot
  • Active Directory
  • Google Workspace
  • Firewalls, routers & VPN’s - install, configure & troubleshoot
  • Office 365 - Create accounts and troubleshoot issues
  • Switches - Install and configure, setup VLAN’s, tagging and troubleshoot issues

Some highlights of working with my client:

  • Personalised training platform
  • Skills assessment and personalised progression plans
  • Microsoft Gold Partner and Google Partner
  • Microsoft and Google training courses, accreditations, and exams
  • One-to-One training
  • Company healthcare available
  • Monthly performance-related incentives - including additional holiday days and vouchers
  • Social & team building activities

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