1st/2nd Line Support

6 days ago

London, Greater London, United Kingdom Just IT Full time
1st/2nd line Support Engineer
Up to £32,000
Kings Cross
5 Days on Site
Are you a 1st/2nd line engineer with at least 18 months of experience looking for your next career step?

A growing architecture firm are looking for someone to join and provide hands-on support for studio members in a fast-paced, digitally diverse, intense, exciting, and friendly environment.

Role Responsibilities
Digital Systems Support Helpdesk

  • As part of the Digital Systems Support team, the primary focus is to resolve studio members' tickets, managed via the online portal, Freshservice

This includes:
- triaging, diagnosing, and resolving 1st and 2nd line technical issues
- software management and deployment, including specialist design and architecture software onboarding and offboarding of staff, including providing inductions to new starters
- permissions and licensing management
- liaising with 3rd party software and hardware vendors, including managing warranty repairs
- recognising patterns and trends emerging from the tickets to be escalated for prevention
- escalating 3rd line issues to the Digital Systems Support Manager where required for resolution
Digital systems physical environment

  • Proactively manage and maintain the following, to ensure systems are in effective working order, simple to use and tidy
- laptops and other digital devices and hardware
- meeting rooms and AV equipment
- printers and plotters
- desk cable management
Digital asset management

  • Ensuring record keeping of the studio's digital endusers' assets is accurate and up to date, including:
  • cataloguing and updating hardware and software inventories
- keeping the Freshservice ticketing portal up to date with ticket progress and resolution
- documenting Digital Systems processes via the online knowledge base
Digital systems projects
- as part of the Digital Systems team, being part of various projects, including:

  • relocation to new studio buildings
- implementing self-service user tools such as software deployment automation
Studio communication

  • Maintain positive working relationships across the studio including:
  • Having face-to-face interaction with studio members as far as possible
  • Contributing to studio meeting presentations and intranet posts to share digital systems knowledge
  • Working with fellow support team members (e.g. property and workplace team, communications team, digital design team) to collaborate on crossfunctional activities and projects
Technical Requirements

  • Previous experience of digital support, preferably in a design and architecture practice
  • Excellent knowledge of PC hardware, Windows 10, MS Office Suite, M365 environment (including MS Teams, SharePoint, OneDrive), Zoom, Adobe CC suite, and other collaboration software
  • Knowledge of Active Directory management and networking and security principles
  • Administration experience of Microsoft Exchange (2016 and later, Exchange Online)
  • Experience with maintaining Audio Visual equipment, multifunction printers, large format plotters
  • Experience with IOS and Android mobile device support

  • 1st and 2nd Line Support Analyst

    7 days ago

    London, Greater London, United Kingdom The People Network Full time £30,000

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st/2nd Line Support Analyst

    7 days ago

    London, Greater London, United Kingdom The People Network Full time £30,000

    1st/2nd Line Support Analyst A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function. With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other...

  • 1st / 2nd Line IT Support Technician

    7 days ago

    London, Greater London, United Kingdom identifi Global Resources Full time

    1st / 2nd Line IT Support Technician – Witney – up to £32,000 DOEOur client is excited to offer a rewarding opportunity for a 1st / 2nd Line Support Technician to join their growing IT team.The role is based at their Witney office but may be requirement to travel to other offices therefore a full current driving license and use of your own vehicle...

  • 1st/2nd Line Support Role

    6 days ago

    London, Greater London, United Kingdom GCS Recruitment Specialists Ltd Full time

    Contract role - 1st /2nd line support - Inside IR35Rate:£ /day inside IR35Start sate:ASAPDuration:2 months initiallyLocation:London - Office based (Near Kings Cross)I am looking for a 1st /2nd line support analyst to join a client in London for an initial 2 month project.The role will require someone to be on site at their offices in London full time as...

  • 2nd Line Support Analyst

    7 days ago

    London, Greater London, United Kingdom Meraki Talent Ltd Full time

    IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary) London (Hybrid Working) CVs by Asap Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking to expand for additional support within their IT function. ...

  • 1st / 2nd Line Service Desk

    7 days ago

    London, Greater London, United Kingdom Radius Full time

    Job DescriptionRadius is seeking an experienced 1st / 2nd Line Service desk engineer to be the first point of call for all 1st / 2nd Line issues for our client based in London.You must have experience with the following technologies:Experience of working within the ITIL frameworkHands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure...

  • 1st / 2nd Line Service Desk

    7 days ago

    London, Greater London, United Kingdom Radius Full time

    Radius is seeking an experienced 1st / 2nd Line Service desk engineer to be the first point of call for all 1st / 2nd Line issues for our client based in London.You must have experience with the following technologies:Experience of working within the ITIL frameworkHands-on experience of working with Office 365 and ideally E3, E5, EMS/Azure IaaSGood...

  • 1st /2nd Line IT Support Technician

    6 days ago

    London, Greater London, United Kingdom Just IT Full time

    Are you looking for an exciting new role?About the CompanyA leading IT Support and Services company is looking for a IT support Technician to join their friendly team. This role provides an excellent opportunity to work in a fast paced environment and learn new skills. They are looking for someone who is eager tolearn while delivering a first class service...

  • 1st Line IT Support Engineer

    7 days ago

    London, Greater London, United Kingdom Latcom Plc Full time

    1st Line IT Support Engineer. My client based in London (nearest tube - Westminster) my client are looking for a 1st Line IT Support Engineer who is looking to progress into a 2nd line role. My client will offer full training and good career progression Please note this role is 100% office based and offers no WFH.Working hours are on a shift pattern covering...

  • 2nd Line IT Support Engineer

    6 days ago

    London, Greater London, United Kingdom H&R Talent Full time

    One of the UK's top chartered accountancy firms based in Central London are seeking a 2nd Line IT Support Professional to join their team on a permanent basis. This is an ideal role for someone who is already providing solid 2nd Line Support or someone who has 1st and 2nd Line Support experience who is now ready to make that next step to 2nd Line as you...

  • 1st Line Support

    6 days ago

    London, Greater London, United Kingdom Huntress Full time

    Job title: 1st Line SupportSalary: £30k - £35kLocation: LondonI am excited to announce that I am currently working with a fantastic client of mine who is looking for a 1st Line Support Technician to join their London team.The company is one of the leading intellectual property Law firms and they are looking to expand their London team hiring a 1st Line...

  • 1st Line IT Support

    7 days ago

    London, Greater London, United Kingdom In Technology Group Full time

    1st Line IT Support Engineer South East LondonUp to £30,000 DOE Role: 1st Line IT Support EngineerAreas: South East LondonSalary: £26,000 to £30,000 I am working on an exciting new opportunity with my client. We are looking for keen and driven engineers to join the rapidly growing and dynamic team based in South East London. This is a brilliant chance to...

  • Hybrid 2nd Line Support Engineer

    6 days ago

    London, Greater London, United Kingdom Humnize Full time £30,000

    Job Type: Permanent 5 hours per week, Monday to Friday, shift coverage between 08:00 – 18:00 Initial onboarding onsite, then becomes hybrid Join one of Humnize's MSP's in 2nd line support, providing comprehensive incident handling and technology support to our clients. Handle tasks escalated from the 1st line support team. Mentor and support 1st line...

  • 1st/2nd Line Engineer

    6 days ago

    London, Greater London, United Kingdom TSR Select Full time

    Company: IT Managed Service ProviderRole: 1st/2nd Line Engineer – French & English SpeakingLocation: Holborn, Office basedSalary: To £28,000 (depending on experience) + Training & Certifications Paid forBenefits: Holidays, Pension and benefitsYou will be responsible for providing remote desktop, server and network support to a varied external customer...

  • 1st Line Engineer

    6 days ago

    London, Greater London, United Kingdom Involved Solutions Full time

    1st Line Support Engineer - up to £28,000 + Benefits - Staines/HybridI am currently working with a leading Managed Service Provider who are looking for a 1st Line Support Engineer to join their team. In this role, you will be the first point of contact on the Service Desk whilst then escalating tickets to the 2nd Line whenneeded.To be suitable for this 1st...

  • 2Nd Line Support Engineer

    7 days ago

    London, Greater London, United Kingdom Eligo Recruitment Ltd Full time

    We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in...

  • 1st Line Support

    6 days ago

    London, Greater London, United Kingdom ConSol Partners Full time

    Take the next step in your career now, scroll down to read the full role description and make your application.System users support Supporting JRIE Applications to enable them to run safely in the production environment with the cooperation of others across the JRIE development team and other EMEA/NYC (New York) based IT departments.Supporting JRIE staff...

  • 1st Line IT Support Engineer

    6 days ago

    London, Greater London, United Kingdom In Technology Group Full time

    Job Description1st Line IT Support Engineer - South East London(Southwark) - Up to £30,000 Role: 1st Line IT Support EngineerAreas: South East LondonSalary: £26,000 to £30,000I am working on an exciting new opportunity with my client.We are looking for keen and driven engineers to join the rapidly growing and dynamic team based in South East London.This...

  • 1st Line Support

    6 days ago

    London, Greater London, United Kingdom Senitor Associates Full time

    Purpose of the JobPlease make sure you read the following details carefully before making any applications.To provide support and be responsible for the day-to-day running, operation, and installation of IT and audio-visual equipment, support the commercial operations and the gallery-based interactives.Key Role ResponsibilitiesTo provide first- and...

  • Hybrid 2nd Line Support Engineer

    6 days ago

    London, Greater London, United Kingdom Humnize Full time £30,000

    5 hours per week, Monday to Friday, shift coverage between 08:00 - 18:00Pattern: Initial onboarding onsite, then becomes hybridSalary: £30,000Summary:Join one of Humnize's MSP's in 2nd line support, providing comprehensive incident handling and technology support to our clients.Handle tasks escalated from the 1st line support team.Mentor and support 1st...