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Customer Service Team Leader

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Wythenshawe, United Kingdom Opex Selection Full time

Our client is a dynamic and rapidly growing provider of essential FMCG, they have recently gone through much positive change and transition… so much so they are described as a ‘start-up with history’ The organisation remains profitable and they are presently experiencing a huge growth phase with the new Management team bringing in an immense range of best practices.We are urgently recruiting a Customer Service Team Leader, due to the incumbent securing an internal promotion in another part of this organisation. Ideally, you will start on 5th August 2024, but there is flexibility. Interviews will take place quickly and the client is fully committed to the recruitment process.This is a fantastic time to join an energetic, friendly and professional team who are committed to providing customer excellence.The position is hybrid; typically with three days working at head-office near Wythenshawe (close to several tram stops and with onsite car parking) and two days working from home. The salary is up to £30,000 (highly dependent on experience) plus an attractive incentive/bonus in the future (which is not yet confirmed).The Customer Service Team Leader’s objectives in the first 3 - 6 months are to: * Fully engage in a comprehensive handover from the existing Team Leader, demonstrating the ability to stand alone after the handover period * Develop a knowledge base to support the team and improve customer self-serve options * Increase the team’s productivity by 15% in the first 6 monthsTo be considered you will demonstrate a progressive career in customer service which will include experience of managing or supervising Customer Service / Call Centre Agents and have a passion for delivering exceptional customer service. You will have experience in training, coaching and developing colleagues and you will possess excellent organisational, IT and communication skills.Should you feel your skills are suitable please apply online as soon as possible