Night Duty Manager

3 days ago

Manchester, United Kingdom Millennium Hotels and Resorts Full time

The Copthorne Hotel Manchesteris seeking an experiencedNight Duty Managerwho will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.

  • Are you an experienced Hotel Night Duty Manager?
  • Are you an excellent customer service provider?
  • Are you looking for an exciting new challenge?

If so, this could be an ideal opportunity for you

As Night Duty Manager, responsibilities will include:

  • Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision
  • Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively
  • Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures
  • Ensuring the night audit function is completed accurately on a timely basis
  • Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements
  • Communicating effectively with the Front Office Operations Manager and wider hotel team

We are keen to hear from applicants with the following:

  • Hotel experience
  • Night audit experience
  • Management/supervisory experience
  • Excellent customer service skills
  • Experience of using a Front Office Management system, e.g., Opera
  • Local area knowledge
  • Ability to work 5 night shifts out of 7 on a rota basis, including weekend work. Typical shifts are 2230-0700, as the business requires

About The Hotel

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you

We offer a competitive benefits package including:

  • Cash Health Plan cover option
  • Career development pathways and regular salary reviews
  • Employee Discounted Accommodation and F&B discounts worldwide
  • Life Assurance, where applicable
  • Apprenticeship/Placement/Training opportunities
  • Meals Provided on Duty
  • Free/subsidised car parking
  • Social Events, Wellbeing and Team Activities
  • Uniform
  • Length of Service related holiday scheme
  • Recommend a Friend Scheme, where eligible

and many more

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

To apply

Please forward your CV outlining your suitability for this role.

We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.


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