Client Service Delivery Manager

Job DescriptionWho We AreAt SmartPA we dont just provide support we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech automotive and retail were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from you Key Responsibilities and SkillsWhat Youll DoThe Centre of Excellence (COE) is the driving force behind SmartPA where strategy comes to life. As part of this dynamic client-facing department youll be the heartbeat of our business delivering high-impact tailored support to a key client account daily.In the role of Client Service Delivery Manager youll take ownership of team performance and service delivery excellence. Youll oversee day-to-day operations solve challenges proactively and ensure your team consistently delivers measurable value and positive results for our clients.This particular role is assigned to one of our dedicated clients meaning you will be representing our brand whilst working very closely with aglobal tech giant.This leadership role is responsible for the overall performance of the team crucially ensuring client happiness flawless brand representation and continuous service quality improvement.What Your Day Will Look LikeClient Relationship & Advocacy:Serve as the point of escalation and liaison for key clients actively managing expectations and ensuring aproactive solution-focused service deliverymindset is maintained across the team.Performance Leadership:Lead mentor and manage the service delivery team fostering a culture of high performance accountability and alignment with company and brand standards.Continuous Improvement (CI):Utilise feedback (internal audits QA reports and client surveys) as actionable intelligenceto identify service gaps and drive a formal continuous improvement agenda.Quality & Brand Governance:Ensure every client interaction and deliverable meets rigorous quality standards thereby safeguarding and enhancing brand reputation.Technology Utilisation:Champion the adoption of relevant technology and AI tools to streamline workflows predict issues and improve service efficiency.Manage multiple projects simultaneously maintaining a high level of quality under tight deadlines.SkillsAbout YouYou are a natural leader and a dedicated client advocate who measures success by client retention and satisfaction scores. You operate with a continuous improvement mindset using data and technology to not just react to problems but to proactively engineer solutions. You are a clear diplomatic and inspiring communicator capable of driving change at both the team and client levels. ExperienceWhat Youll NeedYour experience is key but your attitude is what sets you apart.Essential:Proven experiencein a Service Delivery Management Account Management or similar client-facing leadership role.Demonstrated ability toutilise client feedback and datato implement measurable service improvements.Strong leadership skills with experience managing motivating and developing a service-oriented team.Excellent understanding of the correlation between service qualitybrand representation and business success.Exceptional communication negotiation and conflict resolution skills.Desirable:Experience leveragingtechnology automation or low-code toolsto improve service efficiency and client proactivity.Formal training or certification inContinuous Improvementmethodologies.Experience with quality assurance frameworks and service level agreement (SLA) management.Work Remotely Yes Salary 40000 - 50000 (depending on experience) Schedule Monday - FridayYour working hours will be 2:00pm to 10:30pm (UK time) aligned to cover the 9:00am to 5:30pm (EST) business day. Job Type Full-time Permanent (37.5 hours per week) Whats in it for you At SmartPA we believe in rewarding talent and supporting your growth .Competitive SalariesYearly Bonuses based on company department and individual performance.Department based incentives.Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location were open to discuss options that work for you33 Days Holiday: Because rest fuels greatness.Growth Opportunities: Develop your skills advance your career and grow with a company reshaping the industry.About usAt SmartPA we dont just provide support we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech automotive and retail were the engine behind smarter more efficient operations. With a vibrant client-focused culture and a team driven by creativity no two days at SmartPA are ever the same As we continue to grow rapidly this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If youre ready to challenge the status quo and create meaningful impact we want to hear from youRequired Experience:Manager Key Skills IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems Employment Type : Full-Time Experience: years Vacancy: 1