Facilities Porter

Job Requisition Number 8250Work Type PermanentJob Function FacilitiesSalary Range £23,690.00BaseClosing DateSouth East Hub (Newport)Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.What you’ll be responsible forJoin Our Facilities Team as a Porter – Be Part of Something BiggerAt Welsh Water, we believe every role plays a vital part in creating a safe, welcoming, and efficient workplace. We’re looking for a Porter who enjoys variety, teamwork, and making a real difference every day.This is more than just moving parcels – it’s about supporting people, creating comfortable spaces, and ensuring our offices run smoothly. You’ll work closely with our Facilities Management team, helping colleagues across the business and contributing to a positive, safe environment.What You’ll Be DoingDelivering mail and parcels with care and accuracy.Helping set up meeting rooms so teams can collaborate effectively.Supporting office moves and furniture arrangements – making spaces work for people.Carrying out health and safety checks to keep everyone safe.Assisting with fire evacuations and seasonal plans like Winter Management.Performing light maintenance tasks and repairs – no two days are the sameWhy You’ll Love This RoleTeam spirit: You’ll be part of a supportive, friendly team that values collaboration.Variety: From helping with events to ensuring our spaces look great, every day brings something new.Impact: Your work helps colleagues feel safe, comfortable, and ready to do their best.Training and development: We’ll provide guidance and opportunities to learn new skills.What We’re Looking ForA positive attitude and willingness to help.Good organisational skills and attention to detail.Ability to work safely and follow health and safety procedures.Comfortable with some manual handling (training provided).Who you’ll work withInternalKey internal staff and managers to ensure the provision of reception and front of house dutiesOther members of the Facilities and Commercial TeamPersonal Assistants and Admin Assistants of Executives and Senior ManagersExternalAll Members of the public and Dwr Cymru customersVisitors to Welsh Water Assets, External bodies and organisations contacting DCWWExternal service providers including Facilities Service Providers, Catering services provider (Eurest), Grounds maintenance, Security and Office Fit-out ContractorsEmergency Services – Fire, Police EtcQualificationsAbout youCertification in basic computer skills, with good knowledge of and experience of Excel, Word, Outlook and PowerPointKnowledge, Skills And ExperienceFull UK driving licence - essentialExperience in dealing with members of the public, working in front of house on Reception or customer facing role - essentialSome knowledge or experience of Health and Safety Legislation - essentialExperience of undertaking similar roles or responsibilities - essentialExperience in making and receiving phone calls and enquiries, dealing with customers and members of the public over the phone - essentialExperience in general repairs and building fabric - previous building trade background or general handyman experience is desirable but not essentialKey BehavioursEnthusiastic about putting our customers first every dayAchievement Motivation - The drive and energy to produce excellent results, high level of service and to continually find ways of improving relationships, outputs and processesCommunication skills – Communicate with confidence with customers and members of the publicThe drive and ability to exchange appropriate information with relevant people at the right time. To be as open as confidentiality allows. Good to knowThe shift pattern for this role is Monday - Friday 11.00am - 19.00For an informal discussion about this role, please contact: michael.gerlach@dwrcymru.comBenefitsAs well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including: Option to buy additional annual leave up to 5 days per year Enhanced employer pension contributions – Up to 11% employer contributions Free Mortgage Brokering Services Enhanced family friendly policies Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes Gym and fitness discounts as well as high street shopping Cycle to work scheme Discount off all Welsh Water visitor attraction centres and gift shops Car-leasing scheme and free on-site parking at all sites Health CashBack scheme and access to an online GP service An employee assistance programme for employees and their immediate family Many more can be found hereWhilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.Who we areDŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT© Dŵr Cymru Cyf 2019.