Service Design Manager

1 week ago

Manchester, United Kingdom Freshfields Full time

Starting Monthly Gross Salary: 2000Were looking for a Service Design Manager to lead the development and delivery of high-quality IT services that are inclusive user-centred and aligned with business needs. This is a strategic role that works across service transition project delivery and service management to ensure services are designed with the customer experience at their core.Youll collaborate with cross-functional teams to embed service design principles integrate accessibility and automation and shape services that support a global organisation.Key ResponsibilitiesOwn and evolve the end-to-end service design process and principlesEmbed service design into service selection contracts projects and architectureMap customer journeys and service blueprints to identify opportunities for improvementIntegrate UX AI tools automation and accessibility into service designCollaborate with Service Managers and Transition teams to ensure successful deliveryWork with technical and solution architects to align service design with broader architectureSupport the wider IT function with service design guidance and best practiceDocument and understand end-to-end services across the organisationWhat Were Looking ForWe welcome applications from individuals of all backgrounds and experiences. If you bring a strong understanding of service design a collaborative approach and a passion for creating inclusive and effective services wed love to hear from you.What We OfferWere committed to creating an environment where people feel supported valued and empowered to grow. Heres what you can expect:Office in an attractive location with a team of around 100 peopleShared parking spots available for those who driveMostly remote workingflexible with your teamAn additional 6% on top of your monthly base salary to spend on wellness learning investments or other perksDaily meal allowance of 8.50 fully coveredExtra days off to help you rechargeLife assurance to support your loved onesUp to 20 days paid leave for sickness or caring responsibilitiesAnnual performance bonus based on individual contributionDaily office refreshmentsUnlimited access to LinkedIn LearningWell-being support through apps and an Employee Assistance ProgrammeEvents and workshops throughout the yearOpportunities to participate in volunteering and charity initiativesOur CultureWe foster a people-first inclusive culture where everyone can thrive. Youll be part of a collaborative environment that values diverse perspectives encourages continuous learning and supports career development. Whether youre looking to advance your skills take on new challenges or make a meaningful impactthis is a place where you can do it all.Required Experience:Manager Key Skills Haskell,Construction Experience,Management Experience,Autodesk,Design Thinking,Library Services,Drafting,Project Management,Relationship Management,Adobe Photoshop,Autocad,Child Protective Services Employment Type : Full Time Experience: years Vacancy: 1

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