Service Administrator

3 weeks ago

Hounslow, Greater London, United Kingdom Smiths Group Full time

About the Role:

As our Service Administrator at Heathrow Airport youll act as the backbone of our service operations ensuring smooth coordination of maintenance activities and accurate reporting for the Heathrow Service Team. Your role will involve liaising with internal and external stakeholders managing service data and contributing to the seamless operation of critical service activities.

Responsibilities Include:

  • Responsible for meeting daily service needs and driving customer satisfaction
  • Support data entry (Service/Maintenance reports etc) in customer Service Management System (MAXIMO) maintaining accurate and uptodate records.
  • Ensure engineers accurately report Corrective Maintenance activities in MAXIMO within 4hours of work completion.
  • Plan Preventive Maintenance (PM) and Corrective Maintenance (CM) activities and communicate where necessary on the progress of the work.
  • Ensure the accurate reporting of Preventative Maintenance activities in Maximo within 7 Calendar days of work completion.
  • Ensure that any Time & Material Work Orders are created for any additional work outside of the PPM/CM order any parts required and reschedule any engineering visits
  • Verify that Servicemax Service Reports are submitted and uploaded daily to Maximo and validate that the Service Reports are in line with planning schedules.
  • Collecting data from the Service Management System reporting tools and preparing documentation and reports for various requirements.
  • Management of spare parts orders bookings and stock consumption accuracy and Sync failures in Servicemax and SAP.
  • Provide reporting on monthly CM WOs to reconcile with monthly invoicing of labour hours against Heathrow Service contracts
  • Provide reporting on used spare parts monthly
  • Monitoring PM plans are in place in SVMX
  • Collect and report EHS monthly data.
  • Support the Management of the Heathrow Stock On Site (SOS) administration of RMA parts for shipping including any necessary documentation.
  • Perform Quarterly stock cycle counts at Heathrow airport and investigate any discrepancies with Service Supply Chain
  • Raise Customer Quotations and Purchase Orders for locally purchased supplies tools materials and consumables within 2 days of request
  • Coordination with the Contracts Specialist and Financial Controller for any Purchase Order or Invoicing administration
  • Track and manage Test & Measuring Equipment calibration
  • Ensure Equipment asset data for Service contracts and new machine warranties is provide to the OTI Contracts Specialist for entry into SAP ensuring all Ship To and Location details are correct
  • Must comply with all applicable export and Heathrow security regulations.
  • Maintains clear and concise business communication proficiency both oral and written
  • CI mindset owner of the key metrics within region
  • Travel to the Hemel Hempstead office site overtime and work hours other than MondayFriday may be required.

Qualifications :

  • Able to build and maintain relationships excellent communication skills
  • Excellent customer care skills
  • Excellent MS Office skills
  • Strong organizational ability able to manage own time and workload
  • Able to work under pressure with accuracy and focus
  • A strong orientation for customer focus and teamwork will be required

Diversity and Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website () or LinkedIn

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting
Department / Functional Area: Customer Service
Vacancy: 1

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