MAC Win Desktop Support Engineer

1 month ago

Reading, United Kingdom TESTQ Technologies Limited Full time

Location - Reading/London, UK

Type - Contract (Inside IR35)

Duration - 3 to 6 weeks


Job Description


We are looking for a experience Desktop Support Engineer to provide technical assistance to remotely. Hands on experience in troubleshoot Desktop/ Laptop OS (Mac) and office and other application software.


  • Installation and configure Windows &MAC Workstations
  • Knowledge of Different versions of Windows & Mac OS X
  • Install and configure Office application with other Line of Business Applications on Windows & MAC
  • Hands-on experience with MAC OS and Knowledge in Windows 10/11 OS environments is added advantage
  • Knowledge on File vault Encryption / Decryption
  • Diagnoses and resolving software and hardware incidents, including operating systems (MAC) and across a range of application software on the client machine (Office applications, Outlook, Teams, OneDrive etc.)
  • Mobile device management, configure outlook, teams, Microsoft Authenticator etc. ( iPhone, iPad, Android , Surface etc.)
  • Basic knowledge on Office365 services, Active Directory and user login methods
  • Knowledge on JAMF application push and deployment for workstations
  • Walking customers through installing applications and computer peripherals
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • OS and Application support, ticket handling on INC, SR
  • Good to have ticketing tool knowledge – SNOW, JIRA, etc.
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Help create technical documentation and manuals
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  • Knowledge on Office application like Word/Excel/ PowerPoint/ outlook / Teams
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Provide technical assistance and support issues related desktop support, Teams Conferencing support,
  • VIP user coordination and support
  • Professionalism when resolving service delivery and client issues in a timely manner
  • Identifying and escalating business and technical challenges as appropriate and in a timely manner
  • Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.


Other Roles and responsibilities during Migration

  • Co-ordinate with Migration Onsite team and scheduling team
  • Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
  • Ensure all scheduled migrations are completed without any business impact

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