Hardware Break/Fix Field Engineer

2 weeks ago


West Bromwich, United Kingdom Global Technology Solutions Ltd Full time

Job Title: Break/Fix Engineer (L2)Location: West Midlands (Field-Based)Contract Duration: 6 WeeksWorking Hours: Monday–Friday, 08:30–17:00Day Rate: £210 per day (Inside IR35, via umbrella)Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in West Midlands The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service wh...



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