Remote Field Service Engineer

4 days ago


West Yorkshire, United Kingdom IP-People Full time

Field Services Engineer - 2nd Line (MSP) Covering Yorkshire | Award-Winning IT Managed Services Provider

Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role?
Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences?

This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for a Field Service Engineer (2nd Line) to support clients across the Yorkshire.

As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. On-site support visits to customer locations across the region
Escalated troubleshooting for desktops, servers, networking, and cloud solutions
Hardware/software installations, upgrades, and fixes
Assisting with customer onboarding, migrations, and small project work
Proactive system checks and preventative maintenance
Acting as a technical point of contact and delivering excellent customer service

Experience in a 2nd line support role covering the below technologies
Strong knowledge of Microsoft Windows Desktop & Server environments
Working knowledge of Office 365 / Microsoft 365 / Azure
Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless)
Scripting knowledge (PowerShell) would be a bonus
Full UK driving licence & access to own vehicle (mileage paid)
Relevant IT certifications (Microsoft, CompTIA, Cisco, Azure etc.) Hybrid working flexibility
Company pension plan
Uncapped training & certification budget
Private Medical
Employee recognition rewards (including quarterly bonus incentives)



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