Field Services Engineer

7 hours ago

West Yorkshire, United Kingdom IP-People Full time

Field Services Engineer - 2nd Line (MSP) Covering Yorkshire | Award-Winning IT Managed Services Provider Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a fantastic opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for a Field Service Engineer (2nd Line) to support clients across the Yorkshire. The Role As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling escalated issues, and helping to deliver high-quality IT services across a range of technologies. You’ll be the trusted face of the company to our clients – keeping their IT running smoothly, resolving incidents efficiently, and ensuring they get the best out of their IT investments. Your work will cover: On-site support visits to customer locations across the region Escalated troubleshooting for desktops, servers, networking, and cloud solutions Hardware/software installations, upgrades, and fixes Assisting with customer onboarding, migrations, and small project work Proactive system checks and preventative maintenance Acting as a technical point of contact and delivering excellent customer service What We’re Looking For Experience in a 2nd line support role covering the below technologies Strong knowledge of Microsoft Windows Desktop & Server environments Working knowledge of Office 365 / Microsoft 365 / Azure Solid networking understanding (LAN, WAN, Firewalls, Switching, Wireless) Virtualisation exposure (VMware/Hyper-V) Scripting knowledge (PowerShell) would be a bonus A problem-solver who enjoys variety and autonomy Full UK driving licence & access to own vehicle (mileage paid) Relevant IT certifications (Microsoft, CompTIA, Cisco, Azure etc.) are desirable but not essential – what matters most is your ability and ambition to learn. What’s in it for You Salary between £32,000 – £35,000 (DOE) Hybrid working flexibility Company pension plan Uncapped training & certification budget Private Medical Employee recognition rewards (including quarterly bonus incentives) Regular team socials to keep work fun Get in touch to find out more

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