Quality Assurance Analyst

2 weeks ago


West Malling, United Kingdom Grafton Banks Limited Full time

Grafton Banks are currently working with a well-respected company with offices based in West Malling, Kent to recruit a Quality Assurance Analyst on a hybrid working basis. You would be completing quality assurance reviews to ensure policies and procedures are being followed and collaborate with colleagues to identify process and control improvements. Duties and responsibilities will include: Contribute to a robust Quality Control framework to help manage Bank Operations activity, including Customer Service, Payments, and Financial Intelligence teamsComplete quality assurance reviews on Bank Operations activity to ensure processes and policies have been adhered toReview case files, procedures, training documents, management information and governanceIdentify problem areas and risks associated with processes and make recommendations to improve quality and efficiencyProduce management information for Senior Management in respect of quality which can be reported at committee meetingsDeliver feedback and assist with training for teams as needed They are ideally looking for: Experience of providing feedback on quality mattersEvidence of producing management information for Senior Management in respect of quality which can be reported at committee meetings.Someone willing to take ownership and work independently with minimal supervision



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