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Digital IT Support Apprentice
1 month ago
- Providing internal and external clients with first level support
- Assisting with internal and external client equipment builds and support
- Resolving problems to the end user’s satisfaction
- Monitoring the helpdesk ticket queue and prioritise appropriately
- Escalating unresolved tickets to the next level support
- Assisting with onboarding and offboarding of users
- Maintaining internal equipment asset records
- Strong interest in technologies and concepts
- Excellent customer service skills, including telephone and email communication
- Excellent written, verbal communication and presentation skills
- A positive “can do” attitude
- Be ambitious and self-motivated
- Strong team player with problem-solving and analytical skills
- Keen to learn and share knowledge
- Able to work to tight schedules and deadlines
- Health cash plan
- Employee assistance programme
- 33 days paid leave (including 12 bank holidays)
- Quarterly staff social
- Workplace pension
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