Quality Assurance Specialist

1 week ago

Derby, United Kingdom Mortgage Advice Bureau Full time

Quality Assurance Specialist

(Internal title: Advice Quality Specialist)

Permanent, Full-time (37.5 hours, Monday to Friday)

Hybrid working – based at our Derby office 3 days a week, 2 days from home

Salary: £25-26k per annum plus benefits


About the role

Working within MAB’s Advice Quality Team, you will have second line oversight by conducting file reviews on Mortgage Adviser written business, ensuring they comply with MAB and industry policies and procedures. You’ll be sampling Adviser activity, providing feedback on risks and suggesting improvements to achieve excellent customer outcomes.


You will carry out file reviews on Mortgage advice using the review framework, identifying the correct customer outcome on files reviewed. Using your expertise in advice and best practice, you'll provide clear guidance on remedial actions, supporting learning and development for Advisers as a collaborative approach with colleagues across the team. You'll liaise with Business Owners, Advisers and internally to build great relationships, leading to improvements in advice quality.


We're a big believer in supporting our people to grow and develop. If you're CeMAP qualified and are interested in developing your Mortgage Advice knowledge, there is potential to support you in obtaining your CeRER qualification in this role.


About You

Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:

  • Knowledge and understanding of the regulatory requirements within the Mortgage Advice industry.
  • An ability to use your judgement and self-sufficiency to make sound decisions.
  • An ability to identify areas of regulatory risk with close attention to detail.
  • Time management skills to deliver required number of case reviews.
  • Relationship building skills at all levels.
  • Professionalism and integrity through excellent communication skills.
  • CeMAP qualified (essential)
  • CeRER qualified (desirable)


Our hybrid working model with flexible working patterns and long list of benefits are some of the many reasons why people love working here. Our stunning Head Office is based in Derby with free parking, a 10-minute walk from Derby train station, excellent bus links and bike racks available. What you can expect from us:


  • Flexible earlier or later start and finish times around our core business hours. This depends on the nature of your role, as agreed with your line manager
  • 25 days holiday, rising with each year of service and a buy/sell holiday option
  • Pension scheme with employer contributions up to 8%
  • Enhanced Parental leave and Family leave
  • 2 paid Volunteer days every year
  • Save £££’s through our Discounts and Rewards Portal
  • Free breakfast and fruit at HQ
  • Your Birthday off
  • Monthly wellbeing events and a wellbeing room onsite
  • And lots more


We value different experiences and perspectives at MAB and ensure our teams continue to embrace our values in everything we do. As an equal opportunities employer, we are committed to the equal treatment of all current and future employees and do not condone or tolerate discrimination in any form. We aspire to be a diverse and inclusive place to work and welcome everyone from a wide range of backgrounds to apply to join us wide range of backgrounds to apply and join us.


Please note we are not working with recruitment partners for this vacancy or accepting speculative CVs.

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