Home Ownership Property Advisor

DescriptionJoin our team as a Home Ownership Property Advisor and make a real difference for our residents providing clear advice resolving issues with care and supporting customers to feel confident and secure in their homes.About usWe are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.This year weve launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.Duties include: Respond to queries across home ownership tenures and wider including repairs maintenance ASB permissions and general property management issuesHandle formal enquiries from solicitors MPs and Councillors with professionalism and careResolve issues quickly and clearly without needing to escalateConduct early conversations to prevent arrears and support financial wellbeingSet up payment plans process refunds and adjust accounts to ensure transparencyManage sub-accounts for more complex arrangements keeping everything accurate and up to dateEnsure customers are aware of their rights and responsibilities of their agreements with usAssist with coordination of Section 20 consultations keeping customers informed along the wayDeal with insurance claims and follow-upHelp with lease changes staircasing and sales making sure the admin runs smoothlyCarry out regular checks to make sure were meeting legal and internal standardsHelp deliver campaigns that improve customer experience and service outcomesRequirementsExperience of delivering a customer first approach with a focus on service quality and impactKnowledge of property management and housing servicesStrong written and verbal communication skills with confidence handling queries and objectionsStrong organisation and the ability to juggle competing prioritiesGood working knowledge of office IT systems including Excel Word and PowerPointAbility to build rapport quickly and maintain a positive solution-focused approachA basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction ChecksBenefitsStarting salary of 28964 rising to 32285 per year with service Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training development and qualification opportunitiesOur Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)Corporate health scheme membershipAgile and hybrid working - 2 days per week in the office Access to an Employee Assistance ProgrammeCycle to work schemeLocal gym membership discounts.A team of trained Mental Health First Aiders who are available for colleagues to contact for supportJoin Our TeamWere looking for great people to join us AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.Apply earlyWe review applications as they come in and may close the advert before the deadline.Ready to make an impactCome work with usRequired Experience:Unclear Seniority Key Skills Arabic Speaking,Internet Marketing,Advocacy,Baking,Client Services Employment Type : Advisor Experience: years Vacancy: 1