Customer Service Advisor
4 weeks ago
- Customer Experience Advisor
- Monday to Friday - some remote work
- £27,457 per annum with great benefits
- Work with Data Management to assist with the AVL / Supplier Onboarding process
- Work with Data Management to assist with all Unit set ups from start to finish
- Provide initial and ongoing training for Suppliers and Units both face to face or via Teams
- Provide a “first point of contact” for all customers via Live Chat, Helpdesk, phone and email queries.
- To Triage ALL queries that come into the Team and either resolve or pass on to relevant Teams - Escalate or forward issues to specialist technical or procurement functions, setting priority and required resolution times.
- Ensure efficient delivery of client helpdesk support, system administration and proactive assistance to all clients and suppliers.
- Continually expand knowledge on the system modules and functionality to promote maximum assistance to clients, suppliers and colleagues alike.
- Work closely with both internal and external, field-based client account managers
- Ensure all calls are captured in helpdesk tickets and adhere to timeline, chase for a resolution and escalate where necessary keeping the customer informed at all times and make them aware of the final resolution.
- Keep your knowledge base current and attend/complete all relevant training.
- Excellent written and verbal communication
- High level of attention to detail and accuracy
- Good administrative and computer skills (Excel, Word etc)
- Ability to prioritise
- Ability to deliver excellent customer service
- Ability to work under pressure
- Proactive team player, possessing self-management & organisation skills
- Has an “ownership” can do ethic.
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