Head of Customer

Head of Customer & Product SalesGlasgow based (Hybrid work pattern with minimum 3 days office based) £60,000 to £70,000 Permanent, Full-TimePertemps are proud to be supporting an iconic Scottish organisation as they seek an exceptional Head of Customer & Product Sales to join their senior leadership team. This is a standout opportunity for a visionary leader who thrives on shaping customer experiences, driving commercial performance, and inspiring highly engaged teams.If you’re a strategic thinker with a passion for delivering world-class customer journeys, building strong partnerships, and enhancing revenue across multiple channels, this role offers a rare and exciting platform to make a real impact. This is a newly created role and offers the successful incumbent an opportunity to shape the position in their vision.The OpportunityThis is far more than a leadership position, it’s a chance to influence culture, champion innovation, and contribute to a customer-first mindset across an entire organisation. You’ll lead passionate teams spanning customer service, commercial sales, contact centres, and customer relations, all while spearheading improvements in CRM-driven customer interactions and digital engagement.You’ll also play a critical role in shaping a modern, data-enabled approach to customer experience, balancing automation with authentic human connection.Key ResponsibilitiesAs Head of Customer & Product Sales, you will:Develop and deliver forward-thinking strategies that elevate customer experience and commercial performance, guided by CRM-driven insights.Lead, mentor, and inspire multi-disciplinary customer-facing teams to achieve exceptional service standards and commercial targets.Influence executive decision making by providing strategic recommendations backed by robust data and analytics.Drive a culture of customer-first thinking, leveraging CRM tools, and exploring emerging technologies like AI, to personalise engagement.Provide leadership across contact centres, social media, digital support, and customer relations.Monitor and improve key customer metrics (NPS, CSAT), using insight to drive continuous improvement.Oversee product performance across B2B, B2C, corporate, trade, and digital channels, supported by the Product Sales Manager.Manage key commercial partnerships, corporate accounts, and distribution platforms.Support ancillary revenue strategy, pricing, and campaign management in collaboration with commercial teams.Champion the effective use and ongoing development of internal CRM systems, HubSpot experience is a strong advantage.Lead on escalations, complaint resolution, and PR-sensitive cases with professionalism and care.Proactively challenge and improve processes, encouraging collaborative working with operations teams to enhance the overall customer journey.Ensure compliance, brand alignment, and quality across all customer interactions.Skills & Experience RequiredWe’re looking for someone with:Senior leadership experience within a business to consumer, customer-centric, commercially driven sector.Strong commercial acumen and a track record of delivering measurable revenue growth.Deep understanding of customer journey design, customer support operations, and CRM integration.Experience with CRM platforms - HubSpot experience is a significant advantage.Knowledge of GDS platforms, distribution channels, and digital product environments.A passion for continuous improvement, innovation, and future-fit tools including AI, automation, and advanced analytics.Exceptional communication, stakeholder management, and relationship-building skills.A resilient, collaborative mindset with the confidence to lead strategic change.An authentic leadership style with the ability to coach, develop and engage direct reports across teams.Who You AreYou’re a people-focused leader who balances strategy with empathy. Someone who brings energy, curiosity, and credibility while fostering a supportive, high-performing culture. You enjoy exploring new technologies, embrace innovation, and bring a forward-thinking approach to engagement, sales, and service design.This is an opportunity to:Shape the customer and product strategy for a hugely respected brand in a dynamic, fast-moving sector.Lead talented teams who care deeply about delivering excellent service.Play a senior role with genuine influence and visibility.Drive impactful change that enhances customer loyalty, revenue growth, and brand reputation.Apply NowIf you’re ready to bring your leadership, commercial insight, and customer centric mindset to a high impact role, we’d love to hear from you.Please submit your CV or contact Pertemps for a confidential discussion.Pertemps are retained recruitment partners for this role. All third party, direct or agency submissions will be sent to Pertemps for inclusion in the interview process.