Fraud Strategy Analyst
3 weeks ago
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers
Department Description
Operations in banking, like in every other firm, is established to carry out all day-to-day tasks of the business. The Operations function within Allica has wide-ranging responsibilities supporting the customers of all product lines (Commercial Mortgages, Asset Finance, Deposits and Payment Account with aligned card activity), alongside our own internal stakeholders. We are particularly focused on the following, ensuring that the bank adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times:
Slick digital account opening, and in life servicing.
- Customer contact via telephony, email and in-app communications.
- Payment and reconciliation activity.
- Treasury operations.
- Customer due diligence through Know Your Customer, Know Your Business.
- Lending pipeline management.
- Quality assurance and control.
- Issue resolution.
- Effective record keeping and data management.
- Support of all change initiatives.
Role Description
This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Fraud Strategy Analyst, with a real passion for developing colleagues and delivering the right outcomes for customers. The ideal candidate will have a good working knowledge of the regulatory requirements for both Fraud and Transaction Monitoring typologies and prevention strategies.
The Fraud Strategy Analyst role includes: -
- Support the design and implementation of counter fraud and financial crime rules across Cards and Payments ecosystems.
- Proactive approach to implementing counter fraud strategies with a focus on emerging trends.
- Working with senior stakeholders, vendors, and the wider bank to implement fraud and financial crime prevention strategies.
- Maintaining alert rates across out fraud and financial crime prevention systems in line with agreed KPI’s
- Working with wider Operations, Product and 2LoD Teams to drive increased awareness of emerging fraud trends and to gather insights from colleagues.
- Provide support with the creation and maintenance of performance reporting relating to Fraud and Financial Crime activity.
- Support with development of lesser experienced colleagues.
If you think you can deliver operational excellence in the Fraud and Transaction Monitoring arena, this is the role for you.
Principal Accountabilities
- You can manage your workload and working day to ensure rule performance is in line with set KPI’s across a number of frameworks.
- Comfortable with using multiple technical fraud and financial crime prevention systems in conjunction with one another.
- Responsible for managing thresholds in line with KPI’s for false positive rates and providing guidance on alert treatment
- Responsive to emerging fraud and financial crime trends, implementing effective counter strategies within an appropriate time frame.
- Maintain good working relationships with areas of the business to ensure smooth and timely exchange of correspondence and communication.
- Able to build and maintain relationships with core internal and external stakeholders.
- Maintain true and accurate records for each case including clear audit trail.
- Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
- Adhere to the Bank’s brand and culture values, ensuring that all accountabilities are undertaken in accordance with the Banks policies and procedures, and good client outcomes form the basis of decisions made.
- Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
- Communicate with Business Relationships Managers to gather any necessary documentation.
- Maintain clear and accurate internal records for MI and monitoring.
- Assist Operations team and other departments as and when directed.
Personal Attributes & Experience
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Attention to Detail: Thoroughness in examining data and identifying anomalies or suspicious behavior.
- Knowledge of Fraud Detection Techniques: Familiarity with various fraud detection methods, tools, and technologies
- Education to A level standard or equivalent
- Comfortable with the use of large, complex data sets and have the ability to produce analysis and formal reports and recommendations, using such data.
- A robust knowledge and working understanding of Fraud and Transaction Monitoring including investigation and prevention methodologies.
- A good level of financial and commercial awareness.
- A good understanding of Fraud and Financial Crime compliance, regulatory requirements, including reporting and standards.
- Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
- Excellent organizational and IT skills.
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds, and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind.
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- 25 days holiday
- Pension contributions
- Discretionary bonus scheme
- Private health cover (with the option to add family members)
- Life assurance
- Critical illness cover
- Family friendly policies including enhanced Maternity & Paternity leave
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