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Business Director
3 months ago
Key responsibilities
- Client Relationship Management
- Leading a team that is both proactive and responsive, and which takes pride in meeting and exceeding customer expectations
- Capable of maintaining relationships at a senior level with the company’s key customers, ensuring that customers feel their issues are dealt with efficiently and effectively
- Developing and maintaining senior level client relationships across the whole client organisation
- Ownership of the contract and resolution of escalated operational issues
- Ensure customer feedback and insight is translated into actionable items and recommendations for the wider business
- Revenue Management
- Responsible for achieving turnover and net profits of accounts (including an understanding of any additional costs that are incurred to deliver services to clients)
- Overseeing introduction of new spend categories and service offerings
- Working alongside Sales and other colleagues to identify additional opportunities
- Responsible for ensuring fulfilment and SLA’s/KPI’s are met
- Reporting
- Producing comprehensive management information
- Delivering formal presentations to senior level clients, Senior Management Team and Board of Directors
- Undertaking client-facing business reviews
- Managing the team to prepare and report monthly budgets and forecasts and ad-hoc reports as requested
- Contract Management
- Working alongside other departments to ensure signed contracts are received in a timely manner
- Oversees the Business Managers who are the first point of contact for all strategic/operational support
- Leading the implementation process for new clients (supporting the specialist Implementation team)
- Responsible for further developing service standards, and will be capable of identifying, planning and delivering service improvement projects
- Demonstrable client centric focus
- Deep experience working within in a fast moving, technology service-led commercial environment
- The ability to prioritise and to maintain a calm and intelligent approach to problem solving in a pressurised environment
- Highly developed people management and leadership skills
- Highly analytical, with a proven ability to interpret a set of figures and create a key account/action plan to optimize growth
- The ability to communicate effectively both within the company to colleagues, other managers and externally to customers
- Experience of supporting customer facing software enhancements and / or new product /service launches
- Strong written and verbal communication for clarification
- Enable to anticipate consequences of changing environment for customers and department
- Experience in a similar industry
- Standard Pension – 3% Employers, 5% Employee
- Eligible for a BM bonus scheme (subject to satisfactory probation and performance)
- 25 days annual leave (plus Bank Holidays)
- Birthday day off
- 2 Volunteer days a year (to volunteer in the local community)
- Employee Health Benefits (Westfield Health)
- Online discounts platform for major retailers (Westfield Rewards)
- Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme
- Progression opportunities