Customer Administrator

4 days ago


StocktononTees, United Kingdom Imperial Workforce Full time

Customer AdministratorImperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for Customer Administrator Salary: £23,569 per annum + BonusContract Type:PermanentLocation:StocktonHours: Full TimeJob PurposeThe purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.Responsibilities:

  • To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
  • To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.
  • Key contact for business partners in the sales regions, dealing with emails and telephone calls.
  • Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
  • Manage the order process from placement to invoicing, resolving queries at each step of the process.
  • Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.


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