Quality Manager

 J o b P u r p o s e:As a dynamic and inspirational people leader, with a background in engineering or manufacturing, the Quality Manager will manage a small team of Quality Professionals and report directly to the General Manager and have a dotted line to Lucy Electric Quality Director. The Quality Manager will focus on QA encompassing Customer Complaints & Support, probably Service Support initially, Production Quality & routine Test, Supplier Quality and Design review across all business boundaries but focus upon manufacturing processes within Lucy Electric EV Infrastructure Ltd and in the in-and-out inspection of goods/equipment manufactured at other Lucy Electric sites.The Quality Manager role will have full responsibility for Quality, Health & Safety, Environmental, Sustainability & Compliance.The Quality Manager will be involved in all aspects of the product life cycle so that there is full end-to-end quality included and effectively managed throughout equipment life.Additional responsibility will be on the timely resolution of Customer Support Incidents (CSI) to ensure that all corrective actions and preventative actions (CAPA) are identified and implemented on a business wide podium.There is an imperative for proactive collaboration across the entire business in the development and delivery of all aspects of quality, engineering, manufacturing, supply chain operations and customer satisfaction.B u s i n e s s O v e r v i e w:Part of Lucy Group, Lucy Electric is a global leader in intelligent secondary power distribution. Lucy Electric EV Infrastructure Ltd is a newly formed business entity that brings our 125-year heritage in switchgear to the world of e-mobility.We support a range of customers - particularly Independent Connection Providers (ICPs) and Charge Point Operators (CPOs) - with innovative, future-ready infrastructure to support EV charging. From package substations and ultra-high-capacity feeder pillars for supercharging hubs, to compact residential units designed for driveways, every product is engineered for safety, built to handle tomorrow’s loads, and smart enough to integrate seamlessly with modern monitoring systems.Lucy Electric is not only engineering the grid for the EV era but powering the future of e-mobility.J o b D i m e n s i o n s:The role will be based onsite in Sowerby Bridge, West Yorkshire, with possible travel to other Lucy Electric locations, some overseas, for short periods as required.K e y A c c o u n t a b i l i t i e s:Reporting to the General Manager with a dotted reporting line to the Lucy Electric Group Quality Director and close working with the wider Global Lucy quality team and global factories, suppliers, Engineering teams and Customers.Accountable for working with the Operations Director to produce a quality strategy, identify key goals and initiatives that will enable all quality processes to support the business in gaining competitive advantage and deliver business results.Maintain and drive continuous improvement through BOS and Lean methodologies with regular reviews to assess progress and improvement.Manage and ensure the company’s legal and regulatory environmental compliance.Assume responsibility for Health & Safety responsibility supported by Lucy Electric Global HSE Team.Co-ordinate and maintain legal, regulatory and internal policy compliance by all team members.Champion sustainability and monitor sustainability, SBTi, emissions measurement & net zero reduction (Planet), most importantly customer sustainability requirements & the delivery of a sustainable product into a key sustainability market.Implement Lucy Integrated Management Systems to achieve & maintain certification to ISO 9001, 14001, 45001 & 14064.Capture the Cost of Poor Quality from UK manufacture and recharge costs for global COPQ issues.Manage the monthly quality cost centre and budgets; strive to improve the overall financial and key performance indicators of the business.Manage relationships with suppliers to ensure their supplies are of the correct quality standards and measure them on their on-time in-full delivery targets.Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same.Seek development opportunities and experiment with new approaches and practices to stay current in quality, engineering and manufacturing expertise.Accountable for delivering process excellence and the effective use of the Team’s resources and continuous improvement efforts.Coordinate work through effective collaboration with all parts of the Lucy Electric organisation in the UK and globally.Foster an environment that supports learning, individual development, and openness to change.Manage the quality team resources by identifying key roles and talent gaps, developing internal talent and sourcing top talent to build strength within the function and company.Ensure all quality team members have regular performance management meetingsQ u a l i f i c a t i o n s, K n o w l e d g e, a n d E x p e r i e n c eLEAN Six Sigma qualifications (minimum Greenbelt, preferred Blackbelt)Experience in ISO 9001:2015 Quality Management System Requirements & ISO14001 Environmental Systems requirementsExperience in LEAN manufacturing and continuous improvement (CI) methodologiesEnthusiastic, well-disciplined and able to work independently as well as in small teams and a wider global Quality TeamExhibit initiative and be reliable and conscientious.Excellent Verbal, interpersonal and written communication skills with good team building skills.Ability to think logically.Direct involvement with all members of the UK Operations, Sales, Engineering and Technical team at all levelsEngineering competency including the ability to read drawings, BOMs etc.Existing, New and Developing productsEngagement with customers as and when required.Advanced Quality Planning (APQP), Production Part Approval (PPAP), Failure Mode Effect Analysis (PFMEA & DFMEA)Structured problem solving & practical knowledge of quality tools: Ishikawa, RCA, 5Why, 8D, SPC, MSA I and II, Pareto analysisProficiency in Microsoft OfficeExperience working with Microsoft D365 or similar business systems, from a QA perspective.B e h a v i o u r a l c o m p e t e n c i e sInspirationCharismatic Leader able to influence others at all levels of the organisation.Leads by example and inspires our people to do the right thing.Articulates a clear vision for the future.Empowers and trusts our people to come up with the right solutionsCollaborationCooperates and works across the organisation to deliver the business results.Encourages challenge to foster new ideas and ways of doing things.Gets things done and makes it easy for others to do the same.Builds authentic, effective working relationshipsIntegrityValues our culture and actively encourages sharing different points of view.Is true to themselves and their own values, beliefs, and convictions – takes time to grow continuously.Has a positive can-do attitudeTransparencyCommunicates with clarity.Openly encourages debate to achieve the best outcomes.Open to giving and receiving feedback; identifies, coaches, and develops future talentO t h e r R e q u i r e m e n t sDegree level education or equivalent certified experience in an engineering/technical/manufacturing fieldISO Internal audit qualifiedCertificated experience in people managementFull UK driving licence