2nd & 3rd Line IT Engineer

2 weeks ago

Kent, United Kingdom Senitor Associates Full time

My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. If you're ready to be part of something extraordinary, apply now

Key Responsibilities-

  • Offer 2nd & 3rd line technical support for approved hardware and software.
  • Collaborate with third-party service suppliers to ensure timely issue resolution.
  • Install and manage Microsoft Client Operating Systems.
  • Demonstrate a deep understanding of Active Directory, including Group Policies.
  • Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation.
  • Install, configure, and maintain network printers and wireless devices.
  • Maintain mobile devices and serve as the second point of contact for warehouse hand scanner hardware.
  • Manage and support Office 365, including user and service administration.
  • Oversee patch management across site servers, desktops, servers, and MAC estate.
  • Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions.
  • Analyze and troubleshoot complex hardware, software, and support network engineering with network problems.
  • Maintain documentation for systems, configurations, and troubleshooting procedures.
  • Develop and update procedural documents for common issue resolution.
  • Provide guidance and mentorship to junior support engineers.
  • Technical Skills Required
  • Administer SharePoint online, managing groups, security, and permissions.
  • Support multiple sites from HQ using remote management tools.
  • Utilize and maintain Active Directory, handling security groups and user on/off-boarding.
  • Provide orientation and guidance to users on new software and computer equipment.
  • Implement and enforce security best practices.
  • Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint.
  • Offer education on key applications to users as needed.

Benefits-

  • 25 days holiday plus bank holidays
  • Private health insurance
  • Great pension scheme
  • Life insurance

If you're a skilled 2/3rd line Systems Engineer. Please send your resume and cover letter to

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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