2nd/3rd Line Support IT Engineer

1 month ago


Gillingham Kent, United Kingdom Senitor Associates Limited Full time

My client is seeking a talented IT professional with a passion for entertainment to drive innovation and deliver unforgettable experiences. Offer 2nd & 3rd line technical support for approved hardware and software.
Collaborate with third-party service suppliers to ensure timely issue resolution.
Install and manage Microsoft Client Operating Systems.
Demonstrate a deep understanding of Active Directory, including Group Policies.
Manage user account administration, security group management, onboarding/offboarding procedures, and device enrollment/documentation.
Install, configure, and maintain network printers and wireless devices.
Manage and support Office 365, including user and service administration.
Oversee patch management across site servers, desktops, servers, and MAC estate.
Take ownership of escalated technical issues requiring 2nd and 3rd line support, providing efficient and effective solutions.
Analyze and troubleshoot complex hardware, software, and support network engineering with network problems.
Maintain documentation for systems, configurations, and troubleshooting procedures.
Provide guidance and mentorship to junior support engineers.
Administer SharePoint online, managing groups, security, and permissions.
Support multiple sites from HQ using remote management tools.
Provide orientation and guidance to users on new software and computer equipment.
Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint.
25 days holiday plus bank holidays
Private health insurance
Great pension scheme
Life insurance
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.



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